Feedback is simultaneously one of the most crucial aspects of any kind of service and one of the most frustrating things to collect—to say nothing of analyzing it. There are innumerable feedback collection tools out there to improve this process, each with their own pros and cons; however, if you use WordPress, a new tool might change the way you implement criticism.
That tool is called FeedbackScout, and its job is simple: To consolidate your feedback in a meaningful, easy-to-analyze format so you can spend less time combing through data and more time implementing it in your next product or build.
The way FeedbackScout works is reminiscent of Trello—something the developers assure you that you won’t need after using their tool. You start by creating a “Feature Request” post on your WordPress site through the FeedbackScout dashboard. Once it’s posted, anyone on your site can comment or use the built-in “Like” button to show their support for the feature.
Once you’ve posted several different feedback requests, you can monitor which ones attain the most input and focus on those—all from within the FeedbackScout dashboard and your WordPress site.
Perhaps the most powerful aspect of this model is its convenience. Rather than having to leave WordPress to review a spreadsheet, all of the feedback you need is built right into the form you post—and, if you’re using WordPress with the frequency with which one can justify implementing FeedbackScout, chances are high that your product’s users are comfortable enough with your site to leave their input expeditiously.
FeedbackScout also includes a feature called “Roadmap” that consolidates all of your feedback into a board of to-do resources. This feature can be shared with your user base to keep them invested in your progress; after all, if they know you’re working on features they requested, they’ll be more likely to come back frequently—and that’s good for you.
Collecting feedback and helping users feel heard is an exceptionally important process. As mentioned earlier, there are tons of feedback tools available for free these days, and most users are relatively comfortable with at least a handful of them (looking at you, Google Forms). If you use WordPress, though, FeedbackScout is a new and improved way of collecting, analyzing, and reporting progress on the requests you receive—regardless of your industry.