(TECHNOLOGY) If your company is looking for customer feedback, a great resource to consider is Survicate-- a service that automates surveys to appear when customers access...
Surveys and polls allow agents and companies to hear from their customers first hand. They are critical in learning who your audience is, what they expect...
Generally you strike while the iron is hot and the customer is still excited about whatever it is they bought. But sometimes it pays to wait.
One-third of businesses worldwide said that “knowing what to ask consumers was one of the biggest challenges of collecting customer feedback."
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