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Go check your scheduled social media posts for insensitive content to COVID-19 now!

(REAL ESTATE MARKETING) Scheduled posts makes your life easier, but insure you’re not inadvertently sending out insensitive or tone deaf messages in the middle of the pandemic.

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scheduled bird tweet

What the…? We’ve all read a tweet or Facebook post that was so ill-timed it made us do a double take. Don’t be that person. Don’t be that company. This is a reminder to all social media and marketing teams: go check your scheduled posts immediately.

People are hurting, are stressed out, and are actively seeking ways to help others through this rough and uncertain time, with the COVID-19 global pandemic front and center in our minds. We want helpful, relevant information about current events or uplifting content to alleviate our anxiety, not ill-timed snark, tone deafness, or vapidity.

A way-too-cheerful ad or call to action in the wake of a tragedy or during a global health crisis is at best insensitive, and can be terribly offensive. Search for social media fails or tone deaf tweets–there is no shortage of examples to make you cringe.

One famously horrible tweet from Live Nation asked concert goers to post pictures from a Radiohead concert they attended in Toronto that night. The stage had collapsed before the show, killing at least one and injuring many others.

You can imagine the pain that tweet caused, not to mention the rightful ire of the Twitterverse. Obviously Live Nation had scheduled the tweet to go out when the show was in progress. Most likely the person who scheduled it had no clue about the accident. Or if they did, they forgot they’d scheduled the tweet.

Earlier this month when SXSW got cancelled to help slow down the spread of the coronavirus, it was a tough blow. So many people, restaurants, bars, and other businesses rely on SXSW to make ends meet. The musicians, artists, filmmakers, and inventors also count on SXSW to get discovered or attract backing, in the form of an agent, a record label, or an angel investor.

Therefore, when several sponsored posts reminding people to RSVP for this or that SXSW event continued popping up, it ruffled a few feathers. It felt like twisting the knife in our backs. The posts were intentionally cruel or irrelevant now that there was no SXSW, It was an “oops” on their part for not calling off the scheduled ads they’d run.

You don’t want your company to publish a message in such poor taste, albeit accidentally. This is one of the risks we take when we automate our social media posts. Creating content in batches and scheduling it to go out makes sense, time-wise. Automation tools abound in the social media world.

Taking advantage of these tools under normal circumstances can help streamline the workload. Efficiency is important, but so is treating your audience like the living, breathing, feeling humans they are.

Joleen Jernigan is an ever-curious writer, grammar nerd, and social media strategist with a background in training, education, and educational publishing. A native Texan, Joleen has traveled extensively, worked in six countries, and holds an MA in Teaching English as a Second Language. She lives in Austin and constantly seeks out the best the city has to offer.

Real Estate Marketing

Chill, Zillow! Real estate giant gets yet another patent

(MARKETING) Zillow grabs yet another broadly worded patent that stands to screw over small businesses. When will it end? …Can it end?

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Pen drawing blueprints, another Zillow patent in the works

In a move that’s surprising to pretty much no one, Zillow gained another patent this year — this time having to do with the presentation of and navigation through photos. Even for the patent fiends themselves, this one is a stretch.

We’ve covered Zillow’s overzealous patent-grabbing before. Between snatching 17 patents over the last decade—one of which deals with the simple matter of filtered searches—and going through a few rounds of finger-pointing with IBM over patent trolling, the real estate company hasn’t exactly endeared itself on this front.

Now, Zillow has succeeded in securing a patent that is sure to throw a wrench in the operation practices of plenty of websites.

The patent itself addresses “image transition sequences between viewing locations”, but the parameters of that description are imaginably vast. Among these parameters are “simulated movement”—whether that be through zooming or simple sequential arrangement of photos—and other effects such as blending, blurring, or rotating.

Presentation methods such as panoramas, videos, and animations are also covered in the patent.

It’s not that Zillow shouldn’t be able to patent something that they pioneered vis-a-vis the field of real estate. But the language in this particular patent is problematic. By securing such a broadly worded option, Zillow has the power to severely restrict the operating potential of competitors. Considering how established Zillow already is in the real estate market, putting another obstacle in front of any feasible competition feels like a cheap shot.

More importantly, Zillow has demonstrated that a feature used by tons of different services can be intercepted and controlled with, apparently, little in the way of regulation. If Zillow wasn’t already under a microscope for their patent-nabbing escapades of the last decade, there’s little hope that the real estate giant will have to answer for this obvious power grab as well.

Patent trolling remains a major issue in plenty of sectors, and real estate certainly isn’t exempt. Especially during a period of time in which small businesses will inherently struggle, patent hoarding and trolling should be met with the strictest of penalties. For now, though, competing real estate services will need to find a new way to conduct virtual tours without stepping on Zillow’s over-large toes.

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Real Estate Marketing

Expand your small business influence with these Instagram analytics tools

(MARKETING) Instagram analytics are crucial to small business success, and it’s worth looking outside Instagram’s in-app analytics for options.

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Instagram symbols on paper over a phone, analytics tracking that.

Chances are if you’re a small business, you’ve probably heard about social media analytics, whether you use them or not.

Instagram specifically has become one of the best platforms for brands to engage users. Businesses are using Instagram Reels to engage a younger audience already familiar with the TikTok format, as well as Instagram Shops which continues to revolutionize ecommerce. As a result, Instagram has 16x higher engagement for top brands compared to Facebook.

When taking advantage of all the features Instagram has to offer, it’s crucial to track user activity so that your brand can produce the most optimal social media presence possible. Here are some top-notch analytics suites geared specifically for small businesses.

Instagram Analytics Tool

The native analytics tool provided on the app may not be the most in-depth, but it is extremely user-friendly, as well as being fast and responsive. If you’re just starting out (or are simply curious about how your content is being consumed), check out Instagram’s native tool.

Owlmetrics

Owlmetrics focuses on demographic and audience analysis, meaning that it can assist brands in getting a clear understanding of their follower base. By using Owlmetrics for demographic breakdowns and tracking follower likes and dislikes, you can more accurately understand your brand’s audience. This is a great option for smaller brands that want to produce and deliver informed content that truly resonates with their followers.

Pixlee

Though not the most thorough of reporting solutions, Pixlee reigns supreme in its ability to quickly create sleek, sharable reports that track key metrics for broad analysis. It is free, but there are additional Pixlee features for a premium (such as an influencer discovery tool). If your brand doesn’t have an expansive social media marketing solution, Pixlee is a fantastic instrument to help with UGC and direct to consumer campaigns.

Iconosquare

When it comes to visualizations of follower growth, reach, and impressions, Iconosquare functions much like Instagram Insights, but does so more efficiently and in a more aesthetically pleasing fashion. Smaller businesses that are looking for a cheap, easy-to-use platform specifically for Instagram and Facebook should consider Iconosquare.

There are countless other analytics platforms out there that can help you and your brand thrive on social media. The trick is to find the right balance of cost and reward – and to invest in a suite that can help you best utilize all the features Instagram has to offer.

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Real Estate Marketing

DOJ prepares antitrust charges against Google, possibly this month

(MARKETING) The Department of Justice indicates that it may soon be bringing forth its antitrust charges against Google and alleged monopoly.

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Dino holding Google logo on campus.

After a year of investigations, the Department of Justice is preparing antitrust charges against Google. Signs indicate the case may be brought to the company as soon as the end of this month. The most indicative of which is Attorney General William Barr’s dismissal of the career lawyers. They had previously requested more time to build their case.

The DOJ has told lawyers conducting the antitrust inquiry into Alphabet Inc. to complete their work by the end of September. Alphabet is Google and YouTube’s parent company, which exercises a wide control over online search engines, video, and advertising markets.

A subcommittee of the Senate Judiciary panel has raised major concerns regarding the company’s ability to exploit and monopolize the market to fuel their own business ventures. Subsequently, the DOJ is asking Google about how it utilizes a mixture of strategies to entice advertisers and online publishers, such as bundling offers, giving discounts, or creating restrictions.

Other critics have pointed out how Google deploys software to manage each step of online advertising, playing both sides of the market. “In no other market does the party represent the seller, the buyer, makes the rules, and conduct the auction,” said Senator Richard Blumenthal, a Democrat from Connecticut, in this week’s hearing. He also called Google’s monopolizing position “indefensible”.

Google’s president of global partnerships and corporate development, Don Harrison, responded to these allegations by pointing out that while the company leads in general online searches, consumers are more likely to turn to Amazon for product and commercial queries.

Google currently controls roughly 90% of online searches globally, aided by the fact that it’s become the default browser on phones through its Android operating system. About one-third of every dollar spent on online advertising also finds its way into Google’s hands. It’s likely we’ll see more movement in this massive case heading into the end of the year.

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