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By now, all brokerages should be using Click-To-Call tech

Click-to-call tech is not just a sales tool, but an expectation of consumers, leading to a much healthier pipeline.

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click-to-call technology

Consumers are doing more and more online these days – but that doesn’t mean that the era of the phone call has ended. In fact, research is confirming that, when people are shopping or looking for a service, they often combine mobile web searching with a phone call to the business. Users first research the products online on their mobile device, then call the business to get more details or make the purchase.

That is why having a click-to-call option on your mobile website or app is more important than ever.

Invoca reports that 45 percent of all calls to businesses are inspired by a mobile search, compared to just 9 percent of phone calls prompted by a desktop search.

A study in the UK found that 94 percent of customers expect that your site will have a call-to-click option, and we would suggest the findings would be similar in America.

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In a survey of 1500 mobile users, 42 percent of users reported that they had used click-to-call, usually because they simply wanted to speak to a real person. Needing a fast answer to a question, or wanting more information than was listed on the website were two other oft-cited motivations for using click-to-call.

And these calls aren’t just casual chats – more often than not, they are inquiries that lead to sales. Click-to-call phone calls last an average of six minutes, with a high rate of sales conversion.

Mobile phone call conversation rates are four times higher than desktop. Take pause to think about that.

While the benefits of having a click-to-call option are obvious, it’s also important to note that not having click-to-call could actually hurt your business.

The study found that customers are more likely to trust a business when they list a phone number; a business with an unlisted phone number makes customers suspicious and unlikely to buy. The aforementioned UK study found that about a third of customers will actually be frustrated, annoyed, or disappointed if you don’t have click-to-call.

With an estimated $1.94 trillion in sales coming from click-to-calls by 2019, there’s really not excuse not to have it.

This story was first published in 2016.

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Ellen Vessels, a Staff Writer at The American Genius, is respected for their wide range of work, with a focus on generational marketing and business trends. Ellen is also a performance artist when not writing, and has a passion for sustainability, social justice, and the arts.

Real Estate Technology

No tech skills needed to build a lead gen chatbot in 5 minutes

(TECH NEWS) Create your very own AI chatbots with this awesome new free to start service, no tech knowledge required. Warning: It’s kind of fun and can lead to shenanigans.

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Artificial Intelligence (AI) is on the rise and innovating quickly. Chatbots featuring AI are becoming increasingly prominent on company websites for more cost-effective, 24/7 customer support and lead generation.

You don’t need to be tech savvy to set up Landbot’s new easy-to-use AI chatbot builder. As long as you have a basic grasp of how to use a computer and the internet, Landbot has you covered.

Landbot offers users a platform to create customized chatbots for customer support, lead generation, and analytics tracking. It launched eight months ago on Product Hunt, earning over 1,700 upvotes and ranked in the Top 200 Products of all time.

Their homepage features a friendly chatbot happy to answer all of your questions. The chatbot also serves as an example of what your very own chatbot could look like if you sign up.

Signing up is as easy as briefly chatting with the bot, providing your name, company or project title, and email address. Lucky you, the sandbox version is not only super user-friendly, but also free to use.

And trust me, the two hours I spent playing around with it are testament to how fun and easy it is to build a chatbot.

No AI, coding, or chatbot knowledge are required to use Landbot 1.0. Simply follow along with the tutorial, learning how to drag, drop, and connect blocks to create conversational interfaces.

Begin with the start message, which is the first thing customers will see. From here, you can create new blocks to build flows. Each block functions as either a question or a message.

Question blocks can have any number of answer types, including pre-set buttons, free text fields, or specific information like asking for contact info.

In the simple message blocks, you can add links, photos, YouTube videos, or custom HTML. Everything is laid out on a grid and connected by dragging an arrow from one block to the next.

Blocks can loop back to previous ones, creating a customizable loop. For bonus fun, you can test out a preview version of your bot to make sure you connected everything correctly.

Once you’ve got your basic conversation flow laid out, customize your bot’s appearance by editing a template or creating a design scheme from scratch. Background, fonts, and color can all be edited to personalize your bot.

Special features include app integration, where you can get Slack notifications when someone using the bot needs help. Automated emails can be sent to qualified leads, ensuring a human on your team follows up with the customer.

Manage leads with access to a table of details, exportable as a .CSV file for record keeping. Analytics are available showing user metrics, flow analytics, and if you incorporated surveys, then collected results.

While Sandbox is free to use, some of the more advanced features are only available if you throw down for a monthly subscription. Landbot offers three pay-to-play options, starting at €20 /month (around $25 USD) for the Starter plan.

Play around with Landbot’s platform and craft yourself a neat new chatbot pal, pal!

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Real Estate Technology

Identity-protecting stamps are a must for the office

(BUSINESS NEWS) Your identity is one of the most valuable things, that’s why Guard Your ID has created a stamp for when shredders won’t work.

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The widespread hacks of late have nearly everyone feel vulnerable, but the truth is that every day we knowingly engage in activity that puts our privacy at risk.

Just think of how many times you give up your telephone number when signing up for a new magazine subscription. Or the numerous times you thoughtlessly threw away mail containing confidential information.

There are so many opportunities to accidentally reveal private information but luckily, there are an equal number of ways to prevent it. Though you may think that identity theft could never happen to you, it’s better to be safe than sorry.

Of the various tools invented to help you protect your identity, one of the newest is actually very simple. The company Guard Your ID has recently introduced privacy protection rollers and stamps. These gadgets are simple, quick and effective to help shield your identity on virtually anything.

The oil-based ink works on both glossy and non-glossy surfaces without smearing or rubbing off. These stamps work by creating an encrypted pattern which makes text unreadable.

Though shredding is another effective way to protect your identity, the rollers and stamps are more environmentally friendly. At some centers, shredded paper cannot be accepted as recyclable material. In addition, you can stamp more things that you can shred.

For example, you may want to cover up a label on a prescription bottle. The protection stamps are more versatile than shredding, and also more cost effective.

An Identity Protection Stamp can be purchased for under $20 and has a shelf life of 2-3 years. A wide format roller is also available for larger surfaces. In addition, refillable ink can be bought for the wide rollers.

It may seem like a nuisance to start stamping every label, bank statement and mail that contains any piece of private information on it, but in the end, it may be worth it. Just think of how much time you will spend freezing your accounts and recovering your identity if it is stolen.

It may seem silly, but today even a simple stamp goes a long way in protecting your identity and your clients’ sensitive information.

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Real Estate Technology

AI and marketing, a 2019 love story

(TECHNOLOGY) AI has permeated its way into almost every corner of the internet and now, brands are using it in fun new ways on social media.

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Way back in the 1950s, when computers were the size of studio apartments and magnetic tape was cutting edge technology, MIT professor Marvin Minsky defined “AI” (artificial intelligence) as any technology that demonstrates one or more of the qualities associated with human intelligence: perception, learning, problem-solving, even motion.

Whether you recognize it or not, AI is ubiquitous today. It powers your Amazon purchases, it secures your credit card accounts, and it enables Siri to listen and reply from the far side of the Uncanny Valley.

For the past few years, marketers have been using AI technology parse huge amounts of data, automate simple tasks, and, to a lesser extent, customize communications for specific audience segments. According to Salesforce, just over half of marketers currently use AI technology, and another 29% are expected to incorporate some form of artificial intelligence by the end of 2019.

One of the most interesting ways that marketers are currently using AI technology is to identify emerging influencers on platforms like Instagram and Pinterest. Broadly defined, influencers are leaders of self-organized social media communities. To paraphrase Hemingway, influencers are just like you, except they have more followers. And, increasingly, they tell those followers where to shop and what to buy.

Brands are pouring money into social rising stars. 70% of brands will increase their influencer marketing spend next year, says eMarketer. For every dollar spent on influencer marketing in 2017 brands saw a staggering return of $7.65. But finding the right influencers is a tedious process, even for major brands like Nike and Target. That’s where AI comes in. Brands can harness the power of AI to scan their audiences and identify the individuals who are leading conversations, garnering likes and comments, and speaking in a tone that dovetails with the brand’s voice.

In 2018, Qoints, a benchmarking platform for digital marketers, launched AI Social Discovery, a tool that helps brands find the right micro-influencers (those with 50 to 50k followers) for marketing campaigns.

AI Social Discovery is powered by IBM’s Watson, the artificial intelligence technology best known for beating Ken Jennings on Jeopardy. In 2016, Watson helped car maker Kia identify hundreds of social influencers to boost engagement for a Super Bowl spot starring Christopher Walken.

Artificial Intelligence won’t rise up and overthrow its human masters, but it just might revolutionize the way we build communities around brands. And that’s good news. It means more contextually relevant messages for consumers, and more effective ad spends for marketers.

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