Email, text, contact forms, phone
There are a million ways that customers can connect with a business. However, not all of these options are the most efficient. Customers want instant answers. Luckily chatbots are able to fulfill these demands.
Chatbots have been an essential addition to most websites in the last few years. Customers feel more connected to a business if they can message them directly, and chats allow for 24-hour service without any overtime pay.
iBot creators wanted to be a part of the chatbot revolution so they created an easy to use chatbot aimed at e-commerce sites. They streamlined the process so that users only need to go through a few simple steps to get started. Clients can use iBot to create a chatbot, which can be connected to their company Facebook page, and complete it by uploading their product catalog.
After that, the chatbot is ready to start promoting and selling products easily all through chat.
There is no coding involved in setting up the bot, so anyone can do it. Products can be suggested via chat and customers are able to learn more about them.
Chatbots can be extremely helpful for both new and growing businesses. Automated chats will be your best employee, because they can work nonstop during all hours of the day. The chatbox created using iBot is also able to chat with multiple customers at the same time.
If there is any way to communicate with customers directly, take it.
People are more likely to invest time learning about a business if they can get answers immediately. Messengers are the most efficient way to communicate with customers one on one. In addition, chats feel more engaging then email. Even contact forms that are integrated into websites have become outdated.
the end goal
The mission of iBot is simple: to help companies build chatbots. It is worth noting that there is more to take into account than just the novelty of having a bot. If a bot does not know more than you or is less helpful than it should be you’re liable to piss off your customers. iBot has made the bot building process an easy one so that users can build and launch chat for their online store within minutes. At this time, iBot is currently in beta testing. If you do some soul searching and conclude that your business could use a bot head over to the iBot website. Anyone can join on their site to get updates for the application.