(EDITORIAL) The ratings and reviews game has evolved considerably in recent years, and now, two clear camps have emerged... which do you think is better for...
One-third of businesses worldwide said that “knowing what to ask consumers was one of the biggest challenges of collecting customer feedback."
Brands are putting gag clauses in fine print to disallow customers from ever leaving a negative review of them online (lest they be sued). Uncle Sam...
Customer satisfaction is a highly prized, but rarely spoken of commodity, and when someone achieves a 100% satisfaction rating, we should all take note.
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