It’s insane how many chat programs there are out there.
There’s iMessage/texting, Slack, Facebook Messenger, Instagram Direct Messaging, WhatsApp, Snapchat, and so much more. But one thing I think is pretty comical is chat trends within businesses and how this kind of software has affected the market.
To give some background, about 2 decades ago, chat was incredibly popular. You probably remember AIM (AOL Instant Messenger). This was the first online chat tool I used to stay in touch with friends, family, and colleagues.
In the late 90s all the way through the 2000s, chat was the thing – all the cool kids did it. Of course, most programs were pretty primitive in the early years, only offering group chat and direct messaging.
Despite their popularity, though, chat systems had a brief moment where they faded into the background, which lead to an eventual closure of otherwise popular chat software. Most recently, AIM, which had been holding on by a thread for years, closed after 20 years.
Now, it makes perfect sense why AIM closed. They weren’t able to compete with other devices that had similar built-in programs, like Apple’s iMessage. Eventually, desktop chat’s popularity became a thing of the past. But now we’re seeing a mass resurgence of chat features as businesses and marketers-alike realize the immense power chat software has in a variety of applications.
For example, in the newest wave of online retail selling (eCommerce), which has quickly become a flooded market, companies are looking to differentiate themselves by not only providing your average support (email and phone) but also by including customer-facing chat software, like Zendesk Chat (previously Zopim) and LiveChat, for their customers.
eCommerce is growing in popularity pretty quickly, and given recent trends where businesses are focused on immediate assistance, it only makes sense why they’d consider utilizing chat to assist their customers, and in turn, earn more sales.
But, although this background gives you some color to the history of chat and messaging software, that’s not exactly what this story is about.
In recent years, especially during the explosion of startups, it has become incredibly clear that companies can easily become tangled in their own company structure.
Sometimes companies hire off shore, sometimes they hire remote workers, and sometimes they simply have departments that are so separated, they never communicate with each other. For example, when I worked at Apple in Austin, Texas (2013-2014), in a large building with 4 floors and thousands of employees spread out all over, it was critical that I kept in touch with my immediate co-workers and other departments.
Apple’s solution (an elegant one at the time) was to suggest we use their native messaging software, iMessage, but even then, I noticed some serious drawbacks. Aside from the many missing valuable features, such as the ability to connect productivity applications (or any applications for that matter) and create more robust, specific group chats, the tool just didn’t feel like something we should be using in a corporate setting, let alone a startup.
And that’s around the time I started to notice new chat software, like Slack, enter the world – software that would improve communication between departments and co-workers, as well as offer the ability to connect important tools via API and, eventually through “app marketplaces”. The shift to app marketplaces was a great one, too, because before it existed (created in 2015), you had to be a developer to make apps work with the tool.
Because of all of this functionality, and the extreme need to stay in touch with all sorts of people that relate to your company or job, Slack has quickly become the chat provider. So much so that it’s now basically a household name and is being expanded to support like-minded communities, like what’s shown on the Medium.com site. In fact, I can confidently say that chat has come full circle in its popularity, for all sorts of applications.
But with Slack growing at an exponential speed (it’s in Silicon Valley’s hall of fame as the fastest growing business app), I’ve often wondered if there are any tools out there that could compare. So far, I’ve not found one, but a recent announcement by Tech Crunch proves that there are other companies out there who are trying to enter the company communication market. One such company, Flip, who is run by CEO Benedikt Ilg, is a Germany-based employee communication application that may fit the bill.
The company was founded in 2018 and received a whopping $4M in funding. They aim to connect employees and teams through their robust application, which offers features such as a personalized business-related news feeds, employee-specific profiles, cross-platform support, personalized branding, and of course, chatting via their messenger tool. They also brag about their security features, an ever-growing concern amongst most business owners.
According to their website, the company employs 19 people and a pretty adorable dog named Hazel (Chief Happiness Officer). It doesn’t look like the app is readily available to the public yet, but I can only hope it will be soon, as they start to use their funding, which was meant to hire more employees and to expand in general.
According to Tech Crunch, “The startup has now secured customers including Porsche, Bauhaus, Edeka, Junge IG Metall and Wüstenrot & Württembergische. Parts of Sparkasse and Volksbank are also among the customer base. Deutsche Telekom is also a partner.”
Needless to say, once this application becomes available, I’ll definitely test it out to compare to my current toolset, which mostly consists of Slack and associated apps/connections.
With any company, communication between departments is crucial to keep all aspects of it working like a well-oiled machine.
Microsoft acquires powerful AI language processor GPT-3, to what end?
(TECH NEWS) This powerful AI language processor sounds surprisingly human, and Microsoft has acquired rights to the code. How much should we worry?
The newly-released GPT-3 is the most insane language model in the NLP (natural language processor) field of machine learning. Developed by OpenAI, GPT-3 can generate strikingly human-like text for a vast range of purposes like bots and advertising, to poetry and creative writing.
While GPT-3 is accessible to everyone, OpenAI has expressed concerns over using this AI tech for insidious purposes. For this reason, Microsoft’s new exclusive license on the GPT-3 language model may be a tad worrisome.
First of all, for those unfamiliar with the NPL field, software engineer, and Youtuber, Aaron Jack, provides a detailed overview of GPT-3’s capabilities and why everyone should be paying attention.
Microsoft’s deal with OpenAI should come as little surprise since OpenAI uses the Azure cloud platform to access enough information to train their models.
Microsoft chief technology officer Kevin Scott announced the deal on the company blog this week: “We see this as an incredible opportunity to expand our Azure-powered AI platform in a way that democratizes AI technology, enables new products, services and experiences, and increases the positive impact of AI at Scale,” said Scott.
“Our mission at Microsoft is to empower every person and every organization on the planet to achieve more, so we want to make sure that this AI platform is available to everyone – researchers, entrepreneurs, hobbyists, businesses – to empower their ambitions to create something new and interesting.”
OpenAI has assured that Microsoft’s exclusive license does not affect the general public’s access to the GPT-3 model. The difference is Microsoft will be able to use the source code to combine with their products.
While OpenAI needs Azure to train these models, handing over the source code to another party is, to put it mildly, tricky. With the earlier GPT-2 model, OpenAI initially refused publishing the research out of fear it could be used to generate fake news and propaganda.
Though the company found there was no evidence to suggest the GPT-2 was utilized this way and later released the information, handing the key of the exponentially more powerful iteration to one company will undoubtedly hold ramifications in the tech world.
What is UI/UX? Take a little time to learn for free!
(TECH NEWS) For the all-time low price of—well, free—Invise gives you the option of learning a few basic UI and UX design techniques.
There’s no denying the strong impact UI and UX design has on the success of a website, app, or service—and, thanks to some timely altruism, you can add basic design understanding to your résumé for free.
Invise is a self-described beginner’s guide to the UI/UX field, and while they do not purport to deliver expert knowledge or “paid courses”, the introduction overview alone is pretty hefty.
The best part—aside from the “free” aspect—is how simple it is to get a copy of the guide: You enter your email address on the Invise website, click the appropriate button, and the guide is yours after a quick email verification.
According to Invise, their beginner’s guide to UI and UX covers everything from color theory and typography to layout, research principles, and prototyping. They even include a segment on tools and resources to use for optimal UI/UX work so that you don’t have to take any risks on dicey software.
UI—short for “user interface”—and UX, or “user experience”, are two critical design aspects found in everything from websites to app and video game menus. As anyone who has ever picked up an outdated smartphone knows, a janky presentation of options or—worse yet—a lack of intuitive menus can break a user’s experience far faster than slow hardware.
Similarly, if you’re looking to retain customers who visit your website or blog, presenting their options to them in a jarring or unfamiliar way—or selecting colors that clash for your landing page—can be just as fatal as not having a website to begin with.
The overarching problem, then, becomes one of cost. Hiring a design expert is expensive and can be time-consuming, so Invise is a welcome alternative—and, as a bonus, you don’t have to dictate your company’s vision to a stranger and hope that they “get it” if you’re doing your own design work.
2020 probably isn’t the year to break the bank on design choices, but the importance of UI and UX in your business can’t be overstated. If you have time to read up on some design basics and a small budget for a few of the bare-bones tools, you can take a relatively educated shot at putting together a modern, desirable interface.
Google set to release new AI-operated meeting room kit… and it’s pretty baller
(TECH NEWS) Google’s newest toy is designed to “put people first” by alleviating video and audio issues for conference room meetings.
Remote meetings can be the worst sometimes. The awful video and audio quality are frustrating when you’re trying to hear important details for an upcoming project. Even with the fastest internet connection, this doesn’t guarantee you’ll be able to clearly hear or see anyone who’s in the office. But Google is re-imagining conference rooms with their new video conferencing hardware.
Yesterday, the company introduced Google Meet Series One. In partnership with Lenovo, this meeting room kit is made exclusively for Google Meet and is poised to be the hardware that “puts people first.”
The Series One has several components that make it stand out. First is the “Smart Audio Bar,” powered by eight beam-forming microphones. Using Google Edge TPUs, the soundbar can deliver TrueVoice®, the company’s “proprietary, multi-channel noise cancellation technology.” It removes distracting sounds, like annoying finger and foot-tapping noises, so everyone’s voices are crystal clear from anywhere in the room.
The hardware also has 4K smart cameras that allow for high-resolution video and digital PTZ (pan, tilt, zoom) effects. Processed with Google AI, the device knows to automatically zoom in and out so all of the meetings’ participants are framed in the camera. With an i7 processor and Google Edge TPUs, the system is built to “handle the taxing demands of video conferencing along with running the latest in Google AI as efficiently and reliably as possible.”
The meeting kit has Google grade security built-in, so the system automatically updates over-the-air. The system also works seamlessly with Google services and apps we already use. Its touch control display is powered by a single ethernet cable. From the admin controls, you can manage meeting lists and control room settings. Powered by assistant voice commands, their touch controller provides a “touchless touchability”; if you want to, you can join a meeting just by saying, “Hey Google, join the meeting.”
These new meeting kits are easy to install and are versatile. They can be configured to fit small, medium, and large-sized rooms. “Expanding kits for larger rooms can be done with just an ethernet cable and the tappable Mic Pod, which expands microphone reach and allows for mute/unmute control.”
According to the Google Meet Series One introductory video, the meeting room kits are “beautifully and thoughtfully designed to make video meetings approachable and immersive so everyone gets a seat at the table.”
Currently, there is no release date set for Google Meet Series One. However, pre-orders will soon be available in the US, Canada, Finland, France, Norway, Spain, Ireland, United Kingdom, Sweden, Australia, New Zealand, Japan, Netherlands, Denmark, and Belgium.
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