Website traffic is largely contingent on having a functional online hub, so when your website tanks for one reason or another, it’s a bit like having an unforeseen business closure: Inconvenient, frustrating, and generally demoralizing for both you and your customers. A new tool that alerts you to website outages and other problems looks to ameliorate those frustrations.
Spike is an incident management platform that alerts you to potentially problematic occurrences on your website. These issues can range from page load times and general failures, all the way to more personal instances such as waiting too long to respond to a chat message, or reaching a critical memory usage threshold.
As such, Spike doesn’t just let you know that an issue is occurring at the moment–it can actually help you anticipate and prevent problems before they actually happen, thus mitigating potential customer inconvenience or loss.
Spike also lets you set up the conditions and delivery for your alerts so that the pertinent team members receive the correct alerts. There isn’t much value in your customer service manager receiving notices about overt memory use, after all. By customizing Spike to the different roles in your online presence, you can streamline your problem-solving efforts with minimal input.
For the monthly price of seven dollars per team member, Spike promises “unlimited alerts and integrations”–a package that includes channels through Slack, email, and both texts and phone calls to a number of your choice. That’s a pretty robust (and affordable) solution to one of the most costly issues a website can face.
Finally, Spike offers something that should be a standard accommodation: a 30-day free trial that does not necessitate front-loading a payment method. This allows you to see how Spike works with little to no up front risk or the fear of accidentally charging yourself when you invariably forget to cancel the service.
The world has gone online in the past few months and making customers’ experiences as seamless as possible is a must – both for retailers hoping to maximize online sales now and for companies looking ahead to customer utilization in a post-COVID economy. Spike is a welcome addition to that world, and hopefully it foreshadows a paradigm shift in the way sellers approach the user experience going forward.
The paradox of CAPTCHAs: Too smart for humans vs AI?
(TECH NEWS) AI is catching up to our cybersecurity technology and often tricking humans too — so what’s next for CAPTCHAs and the internet?
We’ve all encountered it before: The occasional robot test that feels impossible to beat. If you’ve felt like these tests, also known as CAPTCHAs, have gotten harder in the last couple of years, you aren’t wrong—and the reason is as ironic as it is baffling.
Simply put, AI are just as good as—and often better than—humans at completing CAPTCHAs in their classic format. As machine learning and AI become more advanced, the fundamental human attributes that make consistent CAPTCHA formats possible become less impactful, raising the question of how to determine the difference between AI and humans in the future.
The biggest barrier to universal CAPTCHA doctrine is purely cultural. Humans may share experiences across the board, but such experiences are typically basic enough to fall victim to the same machine learning which has rendered lower-level CAPTCHAs moot. Adding a cultural component to CAPTCHAs could prevent AI from bypassing them, but it also might prevent some humans from understanding the objective.
Therein lies the root of the CAPTCHA paradox. Humans are far more diverse than any one test can possibly account for, and what they do have in common is also shared by—you guessed it—AI. To create a truly AI-proof test would be to alienate a notable portion of human users by virtue of lived experience. The irony is palpable, but one can only imagine the sheer frustration developers are going through in attempting to address this problem.
But all isn’t lost. While litmus tests such as determining the number of traffic cones in a plaza or checking off squares with bicycles (but not unicycles, you fool) may be beatable by machines, some experts posit that “human entropy” is almost impossible to mimic—and, thus, a viable solution to the CAPTCHA paradox.
“A real human being doesn’t have very good control over their own motor functions, and so they can’t move the mouse the same way more than once over multiple interactions,” says Shuman Ghosemajumder, a former click fraud expert from Google. While AI could attempt to feign this same level of “entropy”, the odds of a successful attempt appear low.
Move over, Clubhouse: Slack adds their own audio chat rooms
(TECH NEWS) Slack planning to co-opt Clubhouse’s synchronous audio rooms has lead to mixed response. Did it really need to be done?
Slack is adding a synchronous audio chat room feature similar to what Clubhouse already has. While not everyone is happy about it, the addition is true to Slack’s ongoing form—if a little redundant.
Slack’s audio rooms would work similarly to Clubhouse’s current feature of the same persuasion. The rooms themselves would be ongoing for as long as they were open, and users would be able to drop in and out of calls at their leisure, even joining the conversation when permitted by the host or settings. In theory, it’s a cool way to round out Slack’s platform and make for yet another way for people to engage during the work day.
But not everyone is stoked about the addition. Pocketnow’s Nadeem Sarwar makes a strong point about the redundancy of adding a Clubhouse feature to the already-packed Slack deck: “…from a regular remote worker’s perspective, I’d rather use services such as Telegram, Discord, or Google Meet that we’ve grown accustomed to using for jumping into a group call with my teammates.”
“…[T]he need for audio chatrooms to get in a chaotic chat with colleagues, with whom you already chat over work and share memes five days a week, doesn’t make much sense,” he adds.
Sarwar also references research about remote meeting fatigue from Stanford and The Washington Post, positing that—since video conferences are already played out at this point—adding another quasi-conference option to Slack doesn’t serve much of a purpose.
He isn’t wrong. There are multitudinous conference options on the market now, many of which are free. One could argue that Slack, having marketed itself as a text-first communication hub, has no business entering the audio chat landscape.
That argument falls on its face when you consider Slack’s model—something both Sawar and the Slack CEO himself mention—involves “stealing” and implementing “good ideas” from others in order to make their own platform as comprehensive as possible. If one is able to use Slack for the majority of tasks that Google, Discord, and Clubhouse offer, that makes the platform a lot more attractive to users who are on the fence.
And, perhaps more importantly, it ensures that current users won’t migrate to a comparable platform in the future—especially if their colleagues are making the same choice.
It’s a smart move for Slack, especially given Clubhouse’s lack of Android support at this time—something Clubhouse has said probably still won’t launch for a couple of months.
The Clubhouse team, for their part, continues to add new features in efforts to maintain the platform’s upward mobility. One such feature is the option for paid subscriptions to content creators, allowing for people to monetize their presence on the platform. At the time of this writing, Clubhouse is valued at around $1 billion.
An industry first: IBM launches quantum developer certification program
(TECH NEWS) Developers with quantum computing skills can now prove they’ve mastered the subject with IBM’s first-ever Quantum Developer Certification.
Last week, IBM announced its first-ever developer certification for programming quantum computers, which is also the quantum industry’s first.
“Our team is extremely proud to be able to offer the first-ever quantum developer certification,” a company blog post read. “We hope its availability will provide a valuable learning path for developers and stakeholders looking to prepare themselves for quantum computing in the future.”
The IBM Quantum Developer Certification focuses on IBM’s software tools, specifically Qiskit, their open-source software development kit for quantum computing. Launched in 2017, Qiskit already has over 600,000 installs. And, it’s being used by developers to develop apps, improve code, and participate in hackathons and summer schools.
While the Quantum Developer Certification is the only quantum certification IBM offers now, it won’t be the last. IBM says it is “the first of several in a series of certifications.” This is part of the company’s quantum development roadmap to build a “diverse, global, cloud-based ecosystem of developers who can bring quantum computing skills to their own communities and industries.”
Offered through the Pearson VUE platform, the Quantum Developer Certification exam is 60 questions long. The exam will test a developer’s competency in the fundamentals of quantum computing concepts. Also, it will examine if a person can use Qiskit SDK from the Python programming language to “create and execute quantum computing programs on IBM quantum computers and simulators.”
This certification is exciting for the quantum community because it will officially demonstrate a person’s mastery of quantum computing. And, for the most part, I think most of us can agree that certifying your skills looks good on resumes, and it shows employers you’re serious about your career. However, getting one can be costly. Currently, IBM doesn’t have any scholarships in place, but they say they are working on rolling one out to those who are interested in getting certified.
Along with the certification, IBM is also supporting educators to prepare the future quantum workforce. They are giving educators access to IBM Quantum tools through their Quantum Educators Program and semester-long quantum computing course, Introduction to Quantum Computing and Quantum Hardware, and its free Qiskit digital textbook.
According to a report, quantum computing is predicted to become a $65 billion industry by 2030, and IBM wants to help companies “get their workforce quantum ready” for when it does.
“With our IBM Quantum Developer Certification, IBM Quantum is offering a path for people with all development backgrounds to earn a certification in programming with Qiskit, allowing them to leverage their quantum coding skills into a potential opportunity in this exciting new workforce,” the company blog post read.
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