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Austin, your rideshare options are about to get shaken up, again

(BUSINESS NEWS) House Bill 100 is one its way to Gov. Abbot’s desk. If signed through, big name rideshare companies will likely come back to the capitol.

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Goodnews and bad news

Good news for Austinites who miss Uber and Lyft. Or put another way, a very bad news for those who do not, and have rather grown fond of local ridesharing startups.

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Thanks to House Bill 100, a Texas Senate approved legislation creating statewide ridesharing rules—thereby overriding local ordinances—the ridesharing giants are braced to come back to Austin in the near future.

One signature away

The bill is now awaiting at the desk of Gov. Greg Abbot, whose signature would immediately make it into law.

Uber and Lyft for their part, is keen to come back.

A spokesperson for Uber tells news channel KXAN that they will resume operations in Austin immediately after Gov. Greg Abbott signs the bill into law.

Where’d they go?

A year ago, Uber and Lyft pulled out just two days after refusing to comply with voters’ wishes of abiding by strict regulations. They both decided not to comply with the rejection of Prop 1—which would have replaced the City Council’s strict rules with loose oversight, like making fingerprinting a non-requirement.

At that time, the ridesharing companies warned residents during the lead up to the voting, that banning the company would mean increases in instances of drunk driving related deaths, crimes, and a massive loss of local part time and full time jobs.

They spent $8 million on a campaign, and provided free rides on the day of the voting.

Austin residents still rejected their Prop 1. Thankfully, the grim picture painted by Uber and Lyft in case of their departure did not come to pass.

On the contrary

Instead, DWI arrests hit a five-year low in the six months following the vote. And those who lost their jobs signed up at least half a dozen other startups that filled the space, including Fasten, Fare and RideAustin, a local nonprofit operation.

But the new bill, approved on Wednesday, will override regulations imposed by 20 municipalities across the state, including Austin, and put the operational legal framework of ride hailing companies under the Texas Department of Licensing and Regulation.

What about the lil’ guys?

Now that the comeback of the ride hailing titans are all but a matter of time, the future of young startups suddenly become uncertain.

CEO of RideAustin, Andy Tryba said in comments on Wednesday that if the company gives fewer than 20,000 rides a week, on average, it will very likely have to shut down.

Currently the company provides between 50,000 and 70,000 rides a week, but their share would fall significantly, if Uber and Lyft came back.

Mr. Tryba added that since RideAustin adheres to current city ordinances for ride-hailing apps, it is going to continue to do so, despite of what competitors do, including the requirement that drivers submit to fingerprint background checks, “because we feel it’s important to continue to honor the wishes of Austin’s voters.”

Austin’s ordinance

That Austin requires more stringent rules than Uber and Lyft cared for remains a contentious issue. Mayor Steve Adler said on Wednesday, “Our city should be proud of how we filled the gap created when Uber and Lyft left, and we now must hope that they return ready to compete in a way that reflects Austin’s values.”

However, it is almost certain that Uber and Lyft shall not abide by the city ordinance, as they were always opposed to it. Moreover, the House Bill 100 shall render the Austin law inoperative, thereby making strict background checks unnecessary.

Kirill Evdakov, CEO and co-founder of Fasten, which opposed the Bill, said lawmakers voted against public safety and the rights of cities.

Evdakov urged the city residents to ignore Uber and Lyft when they come back. “Austinites may not be able to overturn HB 100 legislatively, but they can make it irrelevant economically,” he said in a prepared statement.

Gov. Greg Abbott is expected to the sign the bill, as evident from his Wednesday tweet that read “Buckle Up. Coming Soon.”

In response to HB100 passing onto the governor, Chelsea Harrison, a spokesperson for Lyft said, “Ridesharing in Texas took a tremendous step forward today. Thank you to Senator Schwertner and Representative Paddie for defending consumer choice and all the stakeholders who have helped create safer roads and expand reliable, affordable rides for Texans. On behalf of the entire ridesharing community, thank you to all of the legislative champions who have helped guide this bill through the capitol.”

Here we are

It seems that big tech giants got their way this time around.

They lobbied the Senate and the House when they failed to lobby enough votes from the citizens.

The Mayor made a point to raise this glaring fact: “I’m disappointed that the legislature chose to nullify the bedrock principles of self-governance and limited government by imposing regulations on our city over the objection of Austin voters.”

#Austin

Barnil is a Staff Writer at The American Genius. With a Master's Degree in International Relations, Barnil is a Research Assistant at UT, Austin. When he hikes, he falls. When he swims, he sinks. When he drives, others honk. But when he writes, people read.

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2 Comments

2 Comments

  1. ATX resident

    May 19, 2017 at 9:57 am

    “shaken up”? I think you mean get better immediately. The mayor kicked out Uber to line his own pockets with cab company kickbacks and squash consumer choice. He deserves to go to jail, but I’ll settle for him crying himself to sleep over this.

  2. Pingback: Uber shifts ride fares in an incredibly odd way - The American Genius

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Business News

Does writing with pen and paper make you smarter than your digital peers?

(BUSINESS NEWS) Can handwriting make you smarter? Once considered and art form, handwriting is becoming a thing of the past, but should it be?

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When I was in college, in 2002, laptops weren’t really commonplace yet. Most students took notes by hand with pen and paper. Today, most students take notes with laptops, tablets, cell phones, or other electronic devices. The days of pen and paper seem to be fading. Some students even wait until the end of class and use their cell phones to take a picture of the whiteboard, so in effect, they are not absorbing any of the information because they “can just take a picture of it and look at it later.”

Is it easier to take notes on an electronic device? I think that largely depends on preference. I type faster than I write, but I still prefer to take notes on paper.

According to researchers at Princeton University and the University of California, Los Angeles, students who take handwritten notes generally outperform students who typed them.

Writing notes help students learn better, retain information longer, and more readily grasp new ideas, according to experiments by other researchers who also compared note-taking techniques.

While most students can type faster than they write, this advantage is short-term. As the WSJ points out, “after just 24 hours, the computer note takers typically forgot material they’ve transcribed, several studies said. Nor were their copious notes much help in refreshing their memory because they were so superficial.” So while it may take a bit longer to capture the notes by hand, more likely than not, you will retain the information longer if you put pen to paper.

As I teach English Composition at the University of Oklahoma, I would also like to say that while I find this to be true for myself, every student has a different learning style. Typed notes are much better than no notes at all. Some students detest writing by hand and I understand that. Everything in our world has gone digital from phones to cable television so it makes sense, even if I don’t like it, that students gravitate more towards electronic note taking than pen and paper.

While I would like to see more students take notes by hand, I certainly won’t require it. Some students are navigating learning disabilities, anxieties, and other impediments that make taking notes digitally more advantageous.

I imagine the same is true for other areas as well: instead of typing meeting notes, what would happen if you wrote them by hand? Would you retain the information longer? Perhaps, and perhaps not; again, I think this depends on your individual learning style.

I would like to suggest that if you are one of the more “electronically-minded” writers, use a flashcard app, or other studying tool to help you review your classroom notes or meeting notes to make them “stick” a bit better. While I find this type of research intriguing, if you enjoy taking your notes electronically, I wouldn’t change my method based on this.

If it’s working for you, keep doing it. Don’t mind me, I’ll be over here, writing everything down with pen and paper.

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Business News

The one customer service mistake all businesses should avoid

(BUSINESS) Customer service is paramount for every business, but this one mistake handicaps so many and can be fixed so easily.

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As both an entrepreneur and business coach, I’m cursed with the proclivity to recognize areas for improvement in any businesses that I visit – even as just a customer. I wait in lines, stay on hold and watch mistakes happen, all the while dreaming of how I’d create a better customer service experience.

Case in point: I recently accompanied my girlfriend, Pam, on a trip to a car dealership – and what should have been a simple transaction turned into a nightmare, all because of customer experience.

Throughout the entire experience, I witnessed from the sidelines numerous small mistakes that, if resolved, could widely improve the processes of that car dealership and grow its business. But it wasn’t these small mistakes that did the most damage. Because of just one critical error, they will never know what they did wrong.

With over 180,000 miles on her current car, Pam knew that the time had come to replace her trusty and reliable vehicle of many years. She liked her current car, so she decided to simply replace it with a new version of the same model and brand. The only change would be a new color. To make the transaction even easier, she sold her old car to a friend and she didn’t need financing, opting to use her local bank for financing or pay cash.

Based on the above, I assumed that the car shopping experience would be extremely quick and painless. We contacted several dealers in the area and gave them the exact specifications of her new car and asked them to respond with their best price. Simple, right?

After receiving responses from three dealers in the area, Pam made the decision to go with the dealer closest to her house. They had the exact vehicle she wanted, although it was at another location, so it would take a few days to receive. And their price was almost identical to the lowest price received. They even said they would match a 0% interest financing offer that another dealer had offered to attract her business. Her next step was to head to the dealership and fill out the paperwork. We decided to do it on the way out of town for the weekend, because it was going to be so easy.

Upon arrival, she was told that she had to meet with the financing person and there was one customer in front of her. She was reassured, “It will be a short wait…” It turns out their definition of a “short” wait was several hours.

Multiple times, she asked what could be done to shorten the wait. Surprisingly, even if she decided to pay cash, their process required that she visit with the finance person. As she later found out, that was because the finance person’s goal was to upgrade her on insurance, financing, warranties and other add-ons – despite the fact that she clearly told her salesperson upon arrival that she did not want any of those add-ons.

Her only request was a quick experience, which they failed to deliver.

Upon finishing her paperwork with the finance person, my girlfriend was approached one last time by the salesperson as she headed out the door. He said it was “really important” that he go over one last detail of the transaction in his office. He proceeded to review the survey that she would receive from the manufacturer about her car-buying experience. He handed her a pre-filled out version of the survey with certain areas highlighted with the exact score he wanted her to provide so he could get his “full commission.”

He explained in great detail that his pay was directly related to the score on the survey. He even bribed her with some all-weather floor mats she noticed earlier in the day but decided were too expensive. He said the mats would “magically” be in her car when it was delivered – a small token of his appreciation for filling out the survey per his instructions.

All in all, the customer service experience was less than satisfactory and was riddled with mistakes. But, it was the salesperson’s mistake that most seriously hurt the business. Can you spot it?

As I watched the conversation about the floor mats unfold, that desire to help businesses improve struck me, and I realized that the incentive structure put in place by the dealership was going to prevent them from getting the real information – the true survey results – they needed to improve their business. (Which is too bad, because they really need to improve.)

A lesson that I always share with the businesses and leaders I work with day to day is: Incentives are a powerful tool to motivate team members, but if they get in the way of honest feedback or inspire teams to chase “rewards” instead of true business success, they can also have unintended consequences which put the brakes on the growth of organizations.

After a few additional hiccups in the process, my girlfriend finally received her new car… with the all-weather floor mats. She’s very happy with the car, but disappointed with the car-buying experience.

And unfortunately, because of the dealership’s decision to connect pay incentives to the survey, the dealership and manufacturer will never know the truth.

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Business News

Beware: The biohacking obsession is attracting scammers

(NEWS) Biohacking is finding ways to gain a competitive advantage, while excluding the medical world. It’s great to increase your output, but be cautious when picking your poison…

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Wanna live better or longer? [Insert biohack here] will solve all those pesky problems. In all fairness, it’s human nature to seek improvement, especially in our jobs or academics — you know, the things that demand a constant, high performance.

Of course our ears will prick up at the slightest mention of attaining that elusive edge. Remember Aderall in college?

Biohacking isn’t a new topic. The term refers to a wide range of activities to affect the body’s biological systems.

The objective is to optimize health, well-being, and focus. If we are able to effectively manage what we put into our body, our output can increase. It’s not inherently evil.

But social media influencers are key in promoting the latest products/diets/supplements/oils, often doing so for money, not to improve others’ lives. And, there’s a darker side of drug use, both prescription and illegal, leading to potentially dangerous and abusive situations.

The misleading aspect of biohacking is that every body is different.

Regardless of social media promises, people should be wary of ingesting additional products.

Despite the fancy names one can give it, biohacking has the same objective of medicine, but product development typically excludes medical practitioners.

Legitimate medical practices take huge amounts of funding and research to figure out and insure safety, and they’re heavily regulated by the federal government.

A random word of mouth promise about some obscure herbal supplement is not the same thing.

There are no shortcuts to improving one’s health.

And biohacking doesn’t necessarily mean making life more complex. It’s important to start with the basics before jumping to elaborate diet regimens, powders, pills, etc. Simple steps like routine exercise, 7-8 hours of sleep, and healthier meal choices may help get you on track.

It’s amazing to realize what you can change about yourself before joining some random Thought Cult you found on Instagram. And in the case that your health needs a modern, helping hand, do the proper research before falling into the dark internet hole.

Or better yet, consult your doctor.

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