Connect with us

Hi, what are you looking for?

The American Genius Real EstateThe American Genius Real Estate

Real Estate Technology

So, what happens when your IoT devices won’t connect? Let’s talk risk and reward here

“As of 15 May 2016, your Revolv hub and app will no longer work.”

wearables tech smartwatch

Don’t know when the last time is that you saw 2001: A Space Odyssey, but my favorite scene is when the super-computer HAL takes over the space station. Actor Keir Dullea (Dave) tries frantically to disable HAL so the space station will remain intact. It’s almost like the Internet of Things (IoT) in reverse. What happens when one or more of your connected devices gets disabled? It’s becoming apparent that when one device goes paws up, other devices will get affected as well. And when that happens what’s the verdict on your connected home? Or your connect car or coffee pot? What is the proper word for what’s happening here? Semi-connected?

bar

Does not compute

I have to wonder what does Google’s closure of Revolv (the smart home hub) tell us about the potential pitfalls of the Internet of Things? Many IoT-connected devices, points out an article on Econsultancy.com, “Will still maintain their traditional (non-connected) functionality, even if an app is no longer supported.” You’ll likely still be able to use your refrigerator or coffee machine for example, but maybe not from your bed via your phone. That’s a scenario on the low end and I imagine it’s one that most consumers will suck up in the short term. With regard to how much these devices cost (around $300.00 last time I checked); I envision most consumers will see their patience running thin.

Pulling the plug

In the bigger scheme of things, if your connected thermostat company goes bust, how easy is it to download your usage data and keep it, or upload it into another service? In an article published on BusinessInsider.com, Jim Killock, executive director of UK-based digital rights organization Open Rights Group, said “The shut down raises significant questions about the transparency of products that bundle services with hardware, which is an increasingly common arrangement. If hardware may cease to be functional beyond a certain date, this needs to be clear at the time of purchase. Relying on a warranty provision to disable a product would seem to be an unclear and rather dishonest approach.”

Integration is a challenge

Is this really that much of a surprise? What a lot of people don’t realize is that when Nest acquired Resolv in October 2014 it wasn’t necessarily because of the products offered, it was an acquisition of talent (often referred to as acqui-hire). In fact, at the time of acquisition, Nest Co-founder Matt Rogers, in a Recode.net interview opined, “There’s a certain amount of expertise in home wireless communications that doesn’t exist outside of these 10 people in the world.”

What happened to customer service?

Unfortunately, you can’t take Iot connected technology and dumb it down to the level of a track phone. In fact, what’s happening here bring us back to the basics of customer service and consumer protection. Though some people in the industry thinks this might be “fun to watch”, I fail to see the punch line when consumers are discarded like yesterday’s news.

#DisconnectedIoT

Written By

Nearly three decades living and working all over the world as a radio and television broadcast journalist in the United States Air Force, Staff Writer, Gary Picariello is now retired from the military and is focused on his writing career.

Advertisement

The Daily Intel
in your inbox

Subscribe and get news and EXCLUSIVE content to your email inbox.

Advertisement

KEEP READING!

Real Estate Technology

(TECHNOLOGY NEWS) Smart home devices and neat money-saving gadgets cost a chunk of change up front. How long does it take for them to...

Real Estate Technology

(HOMEOWNERSHIP) Customization is a draw of owning a smart home, but what happens to the tech and data that has been collected when you...

Real Estate Technology

(TECH NEWS) It turns out that Internet of Things, like smart bulbs in homes, are not secure and give up your info - here...

Op/Ed

(EDITORIAL) The Internet of Things is here, with all manner of soft AI voices and shiny Bluetooth bits. But how long can we count...

The American Genius' real estate section is honest, up to the minute real estate industry news crafted for industry practitioners - we cut through the pay-to-play news fluff to bring you what's happening behind closed doors, what's meaningful to your practice, and what to expect in the future. We're your competitive advantage. The American Genius, LLC Copyright © 2005-2022