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The secret to great leadership is being truly present

(BUSINESS) Every broker sees themselves as leaders, but the great leaders have one thing in common – they’re truly present. Here’s how you can be, too.

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Man drinking coffee looking at phone for reviews.

When it comes to leadership, not only is your “presence” important, but being present in the moment – with your team, with your partners, or with your organization – may mean the difference between effectiveness and mediocrity.

Mindfully present leaders are connected to more satisfied, more civil, and better performing employees.

Present is being in the moment, versus simply existing at the time. Are you spending more time with your head, or more time in experiencing?

We often recognize presence in other people with particular adjectives: like “real,” “authentic,” “deep,” or “meaningful.” Presence is an active effort to be in the here and now, and being present can help you to get more feedback and information to take the best decisions.

Naturally, being a better decision maker means becoming a better leader.

Focus here on the leadership behaviors of Doug Conant, a former CEO of Campbell Soup Company. His emphasis is on “touchpoints,” which represent opportunities to interact, influence, and lead people in pursuit of a common goal.

Those touchpoints are a reframing of regular interactions that we may seem as unimportant – the opportunities that exist to create a connection with the people you are leading. Touchpoints are made out of a leader, another party, and an issue.

His approach to leadership engages your head, heart and hands. Leaders identify the nature of the touchpoint (head), put the goals of the group ahead of their own (heart), and interact with confidence, tenacity, and effectiveness (hands).

This approach mirrors the experience of counseling and mentoring – where you have to be present in terms of mind, body, and emotions.

Basically effective leadership is “all in.”

As a CEO, Conant was well known for the time he invested in getting to know people and possessing a genuine interest in their lives. Over 30,000 handwritten letters of gratitude and encouragement are his paper trail as a leader. And judging by his excellent book (check it out here, friends), it really spoke to his legacy and effectiveness as a leader.

Other famous leaders who embody this approach may come from places many people wouldn’t expect. As the Governor of The Lonestar State (Texas, y’all!), George W. Bush was well known for roaming the basement of the capital and chatting with everyone, from housekeeping to executives, remembering names and personal details of all he met. This kind of genuine, passionate engagement of people was well received by those who worked with him and it made him beloved by those who worked under him.

Short and sweet, be “all-in” with your people. Just showing up to the office won’t cut it. Learn how to focus your mind, engage your heart, and put the hands to work – excellence begets excellence, and we need leaders who are earnestly interested in the lives of their teams, organizations, and partners.

Kam has a Master's degree in Industrial/Organizational Psychology, and is an HR professional. Obsessed with food, but writing about virtually anything, he has a passion for LGBT issues, business, technology, and cats.

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Realuoso

RANT: Landlords have a responsibility, and they’re failing

(OPINION / EDITORIAL) When does a landlord’s passive income pass the line? Probably before they sell your personal info, but there’s a lot of frustration before then.

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Apparently there’s something about renting out a property that makes it difficult to not be a greasy pile of manure… And I’d really like to find out what exactly that is and help solve the issue.

Decent landlords are rare as hens’ teeth, and as much as I need somewhere to live… Posts like the ones verified in this collection don’t do much to get me on their side.

Landlord posting about giving back the security deposit reluctantly.

See that? That’s the kind of thing you type out when you’re being a butt. Don’t be a butt. Right now is an especially horrible time for it. YES, even if you managed to own multiple successful
properties for years and not have anything in the way of savings somehow.

A particular example of this buttitude (Buttness? Buttery?) comes from a source closer to this author, and while it’s not exactly tying widows to railroad tracks, it’s still pretty gross. You know how with gratis-tier services like Instagram and Twitter and YouTube, since no one is paying up front, the product is the user suffering through ads that barely get vetted or timed properly?

Well imagine that… But with the place you rent.

In essence my source has been getting emails they haven’t signed up for from companies very “close” to the people they’re renting from.

“I started getting emails from this company… about an optional service they sell where you can pay monthly for your packages to be in the on-site lockers. It was adjacent to property management, so I kind of expected it and didn’t complain.

Then, I start getting emails from [redacted] which is a cool feature you can Google, but I didn’t give permission. But it’s adjacent to what I expected, so no biggie.

Then, I start getting emails from [equally redacted, what do they take me for…] which is another cool feature, but not one I gave permission to contact me.”

So yeah, Sourcey’s not only paying rent, they’re being sold.  And that’s not just messed up morally… This is officially a legal issue.

See, according to the CAN-SPAM Act, it’s not actually illegal to buy and sell email lists. However, it IS illegal to allow bulk emails to be sent without the recipients’ explicit consent. Ergo, if there’s no portion of Sourcey’s lease that says ‘Do you agree to allow our affiliates to market to you’, and also an option to say “Absolutely not”, the management company that owns that building is effing up BIG TIME.

This is a really easy law not to mess around with, but unscrupulous landlords and management companies can’t seem to help themselves? Somehow despite deals with internet providers, deals with appliance companies, and deals with whatever demon governs Those Who Will Not Fix Plumbing, the profits made from tenants still isn’t enough. Clearly these people need help, so I’ll help with a little advice for landlords.

Don’t do this.

Now go get something fixed.

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Real Estate Marketing

How people are thinking creatively to make it through COVID-19

(REAL ESTATE MARKETING) People and businesses are extremely innovative and resilient in tough times – here are some examples of stuff you can now do online!

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online during COVID-19

The last couple of weeks have brought us lighting speed changes in news and information and a really abrupt adjustment to life with the pandemic of the coronavirus (COVID-19). While some of the swift cancellations of large events, travel, in person workshops or conferences, and then changes in our day to day (oh now everyone works online remotely?) has driven some of us to the liquor store or to hoard toilet paper, others have found ways to quickly provide new solutions to their clientele or adjust their business to the new reality.

A great example is of an Airbnb host in Detroit who decided that after losing 2 months of income in 72 hours that why not offer their beautiful spaces (with a desk area and coffee!) for those who may need a remote place to work and/or lost their co-working space. They quickly pulled together a way to offer day passes – but they didn’t stop there. They brainstormed other ways to promote their locations and “reached out to all the local hospitals and Facebook groups in case traveling nurses or traveling PT’s need a place to stay. Again, you have to get creative if you’re a small business. You don’t get a bailout!

Artists across the board from DJs to painters to late night talk show hosts have created content to engage those who may have children at home and/or are not ok with social isolation and need some interactivity to help lighten the mood or laugh a little bit. Many restaurants/bars/service industries moved quickly to either utilize online ordering platforms (or quickly figure out how they can take payments online) so that customers can still order food/beverages via drive-thru or stop and go pick up.

Mo Willems Is Hosting Free Online “Lunch Doodles” While Kids Are Home From School

The Tonight Show with Jimmy Fallon has been doing 10-minute hilarious clips from home with his wife and small children helping to film and be his “design department”

Live Streams and Virtual Concerts via Billboard

Museums and world famous institutions have provided tours or live feeds for children to watch from home. Check out these penguins that got a tour of the Shedd Aquarium in Chicago thanks to the coronavirus.

Tech companies have also stepped up their services to help with educators who are away from their students and parents who have lost school and daycare. Zoom announced free video services to K-12 schools and insisted this was not time to profit on this disaster. Facebook quickly pulled together information and resources for schools who will be out for a while. LinkedIn Learning selected some classes to offer free to help folks learning new skills in working remotely to stay productive and adaptable.

It may not be easy to quickly move in to being okay with this situation. It will affect and hurt many people and we all are aware that we don’t know in all the ways just yet. These are just some examples of quick movement to adjust and help some turn lemons in to lemonade (with or without vodka, your choice).

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Realuoso

LGBTQ Equality Bill heads back to Congress – with real estate industry support

(REAL ESTATE) Many don’t know that the real estate industry has been pushing for LGBTQIA+ protections for ages, and have made moves to protect a vulnerable population whereas the federal government still has not.

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LGBT LGBTQIA+

The Equality Bill – which aims to expand the Civil Rights Bill of 1964 to include discrimination against sexual orientation, sex, and gender identity, was first introduced in 2015. Unfortunately, it never left committee.

However, it returns to Congress this week with some massive corporate support – over 161 companies are supporting the Human Rights Campaign coalition. This start list includes Apple, American Airlines, KPMG, Deloitte, IKEA, and Pepsico – and many more.

The news that it will hit the currently Democratically-held House of Representatives may spell some hope for the fifty percent of the LGBT community that lives in one of the 30 states that do not provide LGBT protections. If passed, the bill would provide protections in employment, education, housing, public accommodations, jury service, and federal funding.

The Equality Act also amends the Equal Opportunity Credit Act to ensure equal and fair access to credit. Going forward, the act is likely to enjoy broad support in the House, but will certainly face scrutiny and resistance in the conservatively-held Senate. However, the over 3.7 trillion dollars in revenue represented in the Business Coalition for Equality are a big voice that covers over half the country. No representative should ignore or treat that lightly.

Although federal protections are most needed, and the federal government has lagged behind – it’s important to remember the real estate industry (NAR members (association executives, brokers, and Realtors alike) and real estate tech companies) have come out in droves to support this legislation, continuing it’s great track record on LGBT equality.

Nearly a decade ago made it against the Code of Ethics (see Article 10) for any Realtor to discriminate against an LGBT person. NAR has long been on the side of LGBT equality, and as a fun piece of trivia: when it came to the historic marriage ruling – the lead plaintiff, Obergefell was a Realtor.

A lack of legal LGBTQIA+ protections is a continued vulnerability in the fight for fair and equal access to housing, and even before this bill was reintroduced, 2019 was promising to be a big year with the National Association of Gay and Lesbian Real Estate Professionals (NAGLREP) and NAR making a renewed push to end housing discrimination for LGBT populations. Things are happening!

What can you do? Write your senator or congressional representative, sign up to help push the law into action and stay in the know.

#EQUALHOUSINGFORALL

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