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Lab Coat Agents’ founders accused of violent, sexist comments during Inman SF

(REAL ESTATE INDUSTRY) “Hell yeah… who’s the hottest girl you have ever screwed off of Tinder?” women allegedly hear during a luxury shuttle at a San Francisco real estate conference.

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The story begins on August 4th, 2016. The opening scene is a private luxury shuttle where a group of men and women boarded to be whisked from the Inman Connect San Francisco tour of a posh mansion to the Inman Innovators Award event. On the ride over, something went awry.

The men believed that just a few rows away from the women, they could have a private conversation. Locker talk, if you will.

Three men allegedly said the following, which three women claim to have heard clearly:

“I swear, I would have punched that bitch if I knew I could do it without fucking killing her.”

“I mean, I know how to hit a cunt so that she can hide the bruises.”

“Now I’m back on Tinder just hitting that shit — I’m still married but fuck that cheating bitch.”

“You guys know what I mean — fuck all the bitches, amiright?”

“Yeah, man… you had every right to fuck that bitch up.”

“If my girl ever did that to me she would fucking regret it for sure.”

“Hell yeah… who’s the hottest girl you have ever screwed off of Tinder?”

One of the women began to recognize the voices. The women were then addressed directly. “Are you ladies learning something up there?! Don’t ever cheat on your man or he has every right to fuck you up.”

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None of the women shared their story until Thursday, October 13th when Stacie Perrault Staub outlined the encounter in detail, never naming the men or offering hints as to their identities.

The three men implicate themselves

All three men implicated themselves on Friday, October 14th, posting on Facebook that they were on the bus, but claimed they never said anything to that effect while they privately discussed a crumbling marriage.

Ronnie George, Real Estate Agent and Team Leader at Keller Williams Realty CENLA Partners in Louisiana, was allegedly one of the commenters on the bus, along with Lab Coat Agents founders Nicholas “Nick” Baldwin (the COO at Lab Coat Agents and Listing Specialist at The Baldwin Dream Team at Keller Williams Realty in New Jersey) and Herubay “Tristan” Ahumada (CEO at Lab Coat Agents and Real Estate Agent at Keller Williams World Class, Tristan & Associates), who were on their way to find out whether as finalists, Lab Coat Agents had won Inman’s “Most Innovative Technology” category (which Cloud MLX ultimately went on to win).

The morning after the bus ride in question, this picture was posted on Instagram:
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The three men have not responded to our requests for comment, but our email tracking system confirms they have opened the emails.

On Monday, October 17th, a Keller Williams spokesperson said, “Derogatory statements and actions have no place in our Keller Williams’ culture. We take these matters seriously, and have taken immediate action.” We have asked for clarification as to what actions have been taken.

Throwing gasoline on a fire

On Friday, the three men called Staub (as well as witnesses Valerie Garcia and Nikki Beauchamp) liars, even making videos on the topic to defend their innocence and subsequently deleted the videos from the “closed” Lab Coat Agents (LCA) group on Facebook. Anyone that watched this group today saw threads deleted in front of them.

While the videos, self-implicating status updates, and references to this incidence have been scrubbed from LCA, we have hundreds of screenshots as well as shared videos, just as countless private Facebook groups and real estate practitioners do.

For example, the deleted videos have since been uploaded to YouTube (courtesy of Rob Hahn):


People offended by the scrubbing efforts have re-posted screenshots of others questioning the LCA founders. Those have also been deleted by LCA.

Group members have gone as far as finding old tweets from George as far back as 2015, asserting that they depict an ongoing misogynistic attitude.

ronnie george on twitter

Another group member confronted Baldwin directly, alleging that moments after meeting, Baldwin bragged to him about having sex with one of the event hosts. That post was removed (and was defiantly reposted by other LCA members).

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A source close to the story tells us that this is far from over, and one of the women tells us she is “terrified.” Another source indicates the witnesses are upset at being named by blogger Rob Hahn, although many people have publicly tagged the three women in Facebook status updates to show their support. Several people have told us that there are private backchannel conversations going on that are being perceived as threatening.

The allegations have led to respected industry leaders to leave the Facebook group, along with others that are purportedly blocked from seeing or returning to the LCA group. Many have left, some have been banned by LCA administrators.

The three men have confirmed they were on the bus, had a personal conversation, and they have called the women liars, and apologized if anyone was offended, but have yet to recount what exactly their conversation entailed (which at this point is irrelevant, as they continue to deny the account of that day).

While numerous sources are speaking to us off of the record for fear of retribution, New York broker, J. Philip Faranda had intimate knowledge of this encounter prior to Staub’s original post being published and he opined brashly.

Faranda calls this “a brand-killing event” for Lab Coat Agents.

Moving forward in a post-Inman-bus world

According to Inman, Lab Coat Agents’ Baldwin and Ahumada are “de-facto consultants” for real estate tech firms in exchange for equity. Further, Ahumada told Inman he had been flown in by the VP of realtor.com to consult on various Move, Inc. products. Previously, Baldwin told The Real Daily that they were being brought in by realtor.com to take over the still defunct Tech Savvy Agent blog.

Move and realtor.com have not responded to our request for comment, although the email request has been opened 13 times as of publication. The National Association of Realtors has verified with The Real Daily that they have no affiliation with Lab Coat Agents, financial or otherwise.

In full disclosure, leadership at The Real Daily was previously invited (and we ultimately declined) to speak at the first LCA conference by Baldwin, who by all standards has maintained a professional tone during all of our interactions.

Ultimately, this is a black eye on the industry as Staub’s original blog post has been shared across social networks in front of endless consumers.

At home or at a conference, Realtors are held to a Code of Ethics, a Code of Excellence, and to higher standards of behavior. The egos of a few won’t be allowed to damage the reputation of 1.2 million Realtors in America. The real estate industry continues to protect consumers (and to an extent other agents) from this behavior; for example, NAR amended the CoE to protect LGBTQ couples from being discriminated against while the federal government continues to deliberate.

Consumers would not expect any other industry to tolerate even a hint of bullying, intimidation, sexism, or indirect threats of violence. Even from real estate vendors.

Since publication, Valerie Garcia and Nikki Beauchamp have both put forward statements corroborating Staub’s account of the incident.

This is an ongoing story and we will keep you updated.

UPDATE: Industry leader Jeff Lobb reportedly left the group and was blocked prior to this incident and for separate reasons.

UPDATE: October 17th, 2:18pm cst updated the story to reflect Beauchamp and Garcia’s public statements, and to add Keller William’s statement.

UPDATE, October 17th: Lab Coat Agents’ LCA Live speakers backing out

#LCAccused

Lani is the Chief Operating Officer at The Real Daily and sister news outlet, The American Genius, and has been named in the Inman 100 Most Influential Real Estate Leaders several times, co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

Real Estate Brokerage

4 tasks your business should consider outsourcing

(REAL ESTATE BROKERAGE) As your business becomes busier and more successful, you may find outsourcing will streamline your workflow. Let’s talk what’s best to outsource.

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Freelance worker at a laptop writing notes in a notebook, outsourcing work.

As your business grows, it becomes impossible to continue doing everything in-house. At some point, you have to think about outsourcing. The question is, which tasks do you hand off in order to maximize efficiency and leverage better talent?

The Pros of Outsourcing

Outsourcing, which is basically the act of taking a job duty or responsibility and paying someone outside of your organization to handle it on your behalf, has become more popular and practical with the rise of the internet and various freelance marketplaces. The advantages of outsourcing include:

  • Cost savings. Outsourcing is a very cost-effective decision, regardless of whether you go with an offshore agency or a local freelancer. Offshore partners can cost as much as 60% less than a similar professional in the U.S. Onshore freelancers are more expensive than offshore options. Still, they’re cheaper than hiring an employee.
  • Time savings. If you hire an outsourced partner to do 20 hours of work per week, that’s 20 hours you’re saving your team. This allows you to reallocate time to focus on the internal tasks that matter most to your organization.
  • Better talent. When you hire full-time employees, your talent pool is often restricted by location and budget. When outsourcing, you have access to more talent than you’d be able to afford when hiring.
  • Leaner business. There’s something to be said for keeping a small team with low overhead and minimal fixed costs. By outsourcing, you’re able to keep your business lean and scalable.

Outsourcing has always been a useful option, but with the current state of remote work and online freelancing, it’s now a practical choice for both small and large businesses.

4 Tasks You Should Outsource

Not all tasks are created equal. But as you consider outsourcing more of your business, here are a few to consider:

1. PPC

PPC advertising can be a significant revenue driver for businesses. But if you don’t know what you’re doing, it can also be a waste of money. By outsourcing to a PPC marketing agency, you can maximize ad spend and get the best possible results. They’ll charge you a fee, obviously, but the ROI of outsourced PPC almost always overperforms the ROI of in-house PPC (when there’s limited internal experience).

2. SEO

Search engine optimization (SEO) is an important investment for any business. But much like PPC, it’s highly technical and requires some expertise in order to master. While you can certainly learn some of the basics, you’d be wise to outsource the overall strategy and execution to an experienced professional. (Just make sure you research your options and choose a partner that practices white hat SEO.)

3. Accounting

Is there any task more universally boring than accounting? And yet, at the same time, it’s arguably one of the most important tasks a business owner has on their plate. (If you screw up accounting, you could sink your business in a major hole.) Outsourcing to an accountant or CPA is a great option.

“Having had my own business for 12+ years now, I can say without hesitation that the one area I immediately outsourced was taxes! I’ve never regretted hiring a professional to take care of this tedious – yet vital – task,” entrepreneur Michelle Garret writes. “My accountant saves my money and provides peace of mind, which is priceless.”

The good news is that you can get an outsourced accounting partner fairly inexpensively. Whether you want them to do all of your daily bookkeeping or just your taxes, you should be able to find a good option.

4. Graphic Design

Graphic design is one of those tasks where there’s a huge gap between basic skills and advanced skills. In other words, anyone can learn how to use some basic graphic design tools, but it takes a seasoned and creative professional to truly master the craft. By outsourcing, you can save yourself thousands of hours of learning and advance straight to expert-level output.

Maximize Your Internal Resources

At the end of the day, outsourcing allows you to maximize your resources and do more with less. And while you shouldn’t delegate core business tasks, handing off things like copywriting, PPC, SEO, accounting, and graphic design can free you up to focus on the projects and investments that matter most.

Give it a try and see what it does for you.

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Real Estate Brokerage

Why women don’t self-promote at work as often as men

(CAREER) Being visible and owning well done work continues to be a conundrum for women in the workplace. So stand up and be heard!

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women empowerment

Ladies, if you recently met with your broker (or corporate) for an end-of-the-year review and you failed to share all of your successes and the ways you shined over the last year, you aren’t alone.

A recent study revealed that regardless of the situation, women do not promote themselves in the workplace as much as their male colleagues.

What is clear from the information gathered – women need to realize they are badasses in the workplace and be unwavering in their belief in themselves. And, be ready to share this information with their supervisors or clients if they wish to earn more.

The study, conducted by Christine Exley, an assistant professor of business administration at Harvard Business School and Judd Kessler, an associate professor at Wharton, found there is a broad (no pun intended) gender gap when it comes to self-promotion in the workplace.

As many raises and promotions to higher level roles are dependent upon an employee’s self-evaluation, women are more at risk of missing out on getting hired or higher earning opportunities. In real estate, this quality limits earning potential and can have rippling long-term effects.

The pair considered multiple hypotheses from whether women were less confident and men more, to whether it was a matter of taking advantage of systems where self-promotion leads to incentives, to whether a boss would eventually find out the truth about a worker’s ability.

“In every setting we explored, we observed a substantial gender gap in self-promotion: Women systematically provided less favorable assessments of their own past performance and potential future ability than equally performing men. And our various study versions revealed that this gender gap was not driven by confidence or by strategic incentives, and that it was robust both in the face of ambiguity and under increased transparency,” the pair stated.

What could be at play? If women are punished for excessive self-promotion in the workplace more than men, they are more likely to keep their successes to themselves, the researchers speculate. Prior research into self-promotion in the workplace found that excessive self-promotion suggested gender differences in backlash.

As if we were still living in the 1950s, women often face backlash for being too vocal about their abilities, and risk losing out on promotions because being visible and self-promotional goes against the idea of how a woman should behave. So, while being visible and taking ownership is the way to get ahead in the workplace, for many women the risk of backlash means they sit and remain quiet, being passed over because they fear being labeled “a bitch,” as the study found.

What Exley and Judd determined is there is the need for more research into they “why” of this conundrum.

Meanwhile, the pair’s message is this: Employers (and brokers), don’t overlook women on your team. They may not be as vocal about how good they are, but that doesn’t mean their performance is inferior. And to women out their busting ass and closing deals – take note of your accomplishments and promote your worth when in the field and in the office!

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Real Estate Brokerage

Refocusing your team before the year is over

(REAL ESTATE) It’s that time of year again – holidays distract and procrastination sets in, so here’s how to refocus your team before they are led astray by the calendar.

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team

This time of year is always difficult in terms of focus. We universally obsess over resolutions at the beginning of the year and try to be motivated to perfect our lives. But by the end of the year, reality has set in and we still haven’t bought a home in Belize or lost 25 lbs.

If you’re a broker or team manager and are noticing this lethargy or discouraged state with your team focus, consider stepping up as a leader to get the team to refocus.

As the seasons change, so can our moods. It can be helpful to have quarterly check-ins with your team (either one-on-one or as a group) to discuss current methods, trends, what’s expected on either side, and what can be improved. This form of open communication helps employees de-stress and may help them recharge and regain motivation.

Another communicative form can be found in surveys. Sending check-in surveys via email to your team to assess their feelings of the workload, the market, and to voice any concerns they have. It can be a great way to open the door for bigger, more important conversations. These surveys can be formatted to be answered anonymously, as well.

Be sure to always be accessible and focused yourself, as you’re setting the barometer of expectation. Allowing for this open communication can let you know what can be improved on your end, which can aid in refocusing.

Another way to bring your team focus together is by hosting a quarterly lunch for everyone. This helps your agents to bond, while also feeling like their work is being appreciated; therefore, motivating them to keep on producing well.

At the end of the day, you can’t be everyone’s friend. So if you’re observing behavior that seems to be unproductive or unfocused, don’t be afraid to speak frankly. Sometimes all it takes is for that behavior to be acknowledged to convince someone to step up their game.

Remember – each team and each manager is different. The attempt to get everyone on the same page and to continuously make strides as a team can take trial and error, but it’s something to always be cognizant of to avoid issues in the future and keep sales on track.

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