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The trends the world will care about in 2020, according to Facebook

(REAL ESTATE MARKETING) Facebook develops eBook to predict top trends of 2020, based on geographical location and what those areas are showing more interest in.

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We’ve entered into a new decade and our favorite social media platforms are ready to help you continue posting. Facebook has even complied a 30-page eBook that has forecasted many trends for 2020.

The 2020 Topics and Trends Report From Facebook IQ allows us to “see the conversations on the cusp of going mainstream”. The topics and trends are broken down by way of photography, and give us a heads up for what we’re in store to see this year.

Asia Pacific: “This year, we’re seeing several countries draw on parts of their national cultures, from coffee crops to beauty expertise, to create something new.”

Australia seems to be putting an emphasis on gut health, while India is enjoying travel photography. Indonesia is focusing on Esports and online gaming, the Philippines are into a good skincare routine, and Thailand is all about coffee.

Europe: “In Europe, traditions tend to hold fast. But as consumers become increasingly mindful of the ways their habits affect their bodies and the environment, they’re incorporating more responsible practices and materials—like sustainable textiles and meat substitutes—into their local customs.”

France is currently big into checking the labels on their purchased products and Germany is hopping on the veggie burger train. Sweden is fashioning sustainability in their clothing and the United Kingdom is continuing the trend of fitness and are enjoying trail running while also focusing on re-commerce (think vintage clothing and re-selling).

Latin America: “Community has always been part of the fabric of Latin America. Now, as societies become increasingly urbanized and access to technology grows, we’re seeing new kinds of connections form across the region, from a blossoming art scene to a growing maker movement.”

In Argentina, astrological intuition is all the rage (ala emotional intelligence, tarot cards, and paying close attention to what the planet Mercury is up to). Brazil is honing in on “maker culture” and more people are taking on DIY mechanical projects; additionally, Brazil is doing some time traveling, as there is a major interest in ‘80s culture. Mexico is appreciating indie art spaces through enjoyment of contemporary art, art installations, and workshops; Mexico is also appreciating Japanese culture, as seaweed, matcha, and soybeans are trending.

North America: “In North America, a sense of individualism often drives people’s choices, and this year, flexitarian diets, indoor gardens and other custom combinations are helping people have it their way.”

Canada is seeing an influx in beekeeping as well as plant parents (with succulents, houseplants, and air purifiers being the major trends). The U.S. is loving on self-care in the form of a good bath (equip with milk, sea salt, and chill-out music), plant-based diets, and good entertainment (podcasts, miniseries, and adapted materials).

What else do you expect to see trending on Facebook in 2020?

Staff Writer, Taylor Leddin is a publicist and freelance writer for a number of national outlets. She was featured on Thrive Global as a successful woman in journalism, and is the editor-in-chief of The Tidbit. Taylor resides in Chicago and has a Bachelor in Communication Studies from Illinois State University.

Real Estate Marketing

No-reply emails: the modern-day horror story (don’t use them!)

(MARKETING) No-reply emails may be easy to set up and distribute for customer service, but it may actually be creating a problem with a simple fix.

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emails ugh

Let me tell you a modern-day horror story.

You finally decide to purchase the item that’s been sitting in your cart all week, but when you receive your confirmation email you realize there’s a mistake on the order. Maybe you ordered the wrong size item, maybe your old address is listed as the shipping location, or maybe you just have buyer’s remorse. Either way, you’ve got to contact customer service.

Your next mission is to find contact information or a support line where you can get the issue resolved. You scroll to the bottom of the email and look around for a place to contact the company, but all you find is some copyright junk and an unsubscribe option. Tempting, but it won’t solve your problem. Your last hope is to reply to the confirmation email, so you hit that trusty reply arrow and…nothing. It’s a no-reply email. Cue the high-pitched screams.

Customers should not have to sort through your website and emails with a microscope to find contact information or a customer service line. With high customer expectations and fierce ecommerce competition, business owners can’t afford to use no-reply emails anymore.

Intended or not, no-reply emails send your customer the message that you really don’t want to hear from them. In an age when you can DM major airlines on Twitter and expect a response, this is just not going to fly anymore.

Fixing this issue doesn’t need to be a huge burden on your company. A simple solution is to create a persona for your email marketing or customer service emails, it could be member of your team or even a company mascot. Rather than using noreply@company.com you can use john@company.com and make that email a place where your email list can respond to questions and communicate concerns. Remember, the whole point of email marketing is to create a conversation with your customers.

Another great strategy for avoiding a million customer service emails where you don’t want them? Include customer service contact info in your emails. Place a thoughtful message near the bottom of your template letting people know where they can go if they’re having an issue with the product or service. This simple change will save you, your customers, and your team so much time in the long-run.

Your goal as a business owner is to build a trusting relationship between you and your customers, so leave the no reply emails behind. They’re annoying and they might even get you marked as spam.

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Real Estate Marketing

Instagram advertisers no longer required to have a Facebook Page

(MARKETING) Instagram no longer needs a linked Facebook page in order to use Instagram ads, is this a split in properties or is something else going on?

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Instagram ads

Instagram will allow new advertisers to create ads without linking to a Facebook page. It feels like this is a move Instagram should  have made a while ago, but better late than never right?

Instagram announced that the social media giant will now allow new advertisers to promote their business, product, or content without having to connect to Facebook.

Previously, Instagram had been adamant about linking business profiles to Facebook, so the change is sudden, and the motive is contentious, buttttttt we’re not gonna question it.

This move supports small businesses, so we’re all for it. Although this change may seem irrelevant, here are five reasons it is:

  1. Previously requiring users to link a Facebook account to their Instagram in order to run an ad is time consuming.
  2. Not everyone has or likes Facebook.
  3. Associating yourself with a Facebook Page creates an additional way for people to get in contact with you, which can make things messy… sometimes less is more.
  4. Creating a business profile without connecting to Facebook will allow more people access to the same great benefits of having a business profile (benefits include insights on impressions, reach, audience, and activity).
  5. Maybe this is the beginning of a separation between the two social media platforms resulting in other new, beneficial policies.

Some have speculated that the reasons Facebook may want to push this slight crack between its products is because of some of their failures recently and the very real possibility of their being broken up by regulators in the future.

Take advantage and quickly set up a business profile, this is a potential opportunity for businesses that are hurting to learn about their customers and promote themselves!

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Real Estate Marketing

Now you can send marketing emails directly from your Facebook page

(REAL ESTATE MARKETING) Facebook is testing a new set of email marketing tools for business pages. Now you can send marketing emails directly from your page.

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Facebook is testing new CRM email marketing tools with businesses. These features reportedly will allow businesses to send out messages directly from the Facebook platform, and track their performance. A user-friendly interface will allow small to medium businesses to upload contact lists and compose messages.

Word of testing of these tools spread after it was spotted by social media marketer Meg Coffey. She posted the screen shots to Twitter.

“Send marketing emails from your page? What new sorcery is this Facebook?! Have you seen this new feature where we can now send emails directly from Facebook? This is definitely new to me and only available on one account so far.”

From what we can see in the screen shots, it looks as if a blue pop up will appear on the left sidebar letting you know that the Marketing Emails feature is available to you. Once you click on that tab you get this notice:

“Reconnect with your email subscribers using marketing emails. Select your audience, customize your design, and track performance all in one place. Confirm your Page’s email address to get started.”

An email confirmation is required, and then you are prompted to add your contacts. A spreadsheet can be uploaded or addresses can be added one-by-one.

A Page Contact Terms of Service agreement prompt then comes up requiring approval before the feature is enabled, and asks for confirmation that the sender has permission to send promotional messages to those contacts.

In a message to Adweek, a Facebook spokesperson confirmed the test of the new tools:

“We’re testing new email marketing tools with a small number of businesses to help them more efficiently notify their customers of changes to their services and operations. We’re evaluating whether these tools are beneficial for people and businesses before deciding whether to expand it further.”

The test is said to be limited to small and medium-sized businesses at this point, and the simplicity of it seems to be geared towards businesses who do not currently have a robust email marketing solution. As the tests continue and more users interface with these tools the more we can expect to know about these features.

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