When Facebook and Twitter were born, a new era of social media was ushered in, opening the gates for new areas of expertise that hadn’t existed before. At first, we all grappled to establish the culture together, but fast forward a decade and it is literally a science with thousands of supporting technology companies.
So as Artificial Intelligence (AI) takes over marketing, doesn’t that mean it will replace marketers? If you can ask your smart speaker in your office what your engagement growth increase was for your Facebook Page, and ask for recommendations of growth, how do marketing professionals survive?
Marketers will survive the same way they did as social media was introduced – the practice will evolve and new niches will be born.
There are 7 skills marketers (like you) will need to adapt in order to evolve. None of these are done overnight, but quality professionals are constantly grooming their skills, so this won’t be stressful to the successful among us. And the truth is that it won’t be in our lifetime that AI can quite process the exact same way a human brain does, even with the advent of quantum computing, so let’s focus on AI’s weaknesses and where marketers can perform where artificial intelligence cannot.
1. Use the data your new AI buddies generate.
In the 70s, the infamous Ted Bundy murders yielded the first case that utilized computing. The lead investigator had heard about computers and asked a specialist to dig through all of their data points to find similarities – a task that was taking months for the investigative team. After inputting the data, within minutes, they had narrowed their list of suspects from several hundred to only 10.
We’re not dealing with murderers here in the marketing world (…right, guys?), but the theory that algorithms can speed up our existing jobs is a golden lesson. As more AI tools are added to the marketplace to enhance your job, experiment with them! Get to know them! And continue to seek them out to empower you.
Atomic Reach studies your content and finds ways to enhance what you’re delivering. CaliberMind augments B2B sales, Stackla hunts down user-generated content that matches your brand efforts, Nudge analyzes deal risk and measures user account health, and Market Brew digs up tons of data for your SEO strategy.
See? Independently, these all sound like amazing tools, but call them “AI tools” and people lose their minds. Please.
Your job as a marketer is to do what AI cannot. Together, you can automate, do segmentation and automation, beef up your analytics, but no machine can replicate your innate interest in your customers, your compassion, and your ability to understand human emotions and predict outcomes effectively (because you have a lot more practice at being a human than the lil’ robots do).
2. Take advantage of AI’s primary weakness.
As noted, you have emotions and processes that are extremely complex and cannot be understood by artificial intelligence yet. Use those.
How? Compile all of the data that AI offers and then strategize. Duh. AI can offer recommendations, but it cannot (yet) suggest an entire brand strategy. That’s where you come in.
And more importantly, it cannot explain or defend any such strategy. One of the core problems with AI is that if you ask Alexa a question, you cannot ask how it came up with that information or why. This trust problem is the primary reason marketers are in no danger of being replaced by technology.
3. Obsess over data.
AI tools are young and evolving, so right now is the time to start obsessing over data. What I mean by that is not to use every single AI tool to compile mountains of useless data, but to start studying the data you already have.
The problem with new tools is that marketers are naturally inquisitive, so we try them out and then forget they exist if they didn’t immediately prove to be a golden egg.
Knowing your current marketing data inside and out will help you to learn alongside AI. If you aren’t intimately familiar, you won’t know if the recommendations made through AI are useful, and you could end up going down the wrong path because something shiny told you to.
Obsess over data not by knowing every single customers’ names, but be ready to identify which data sets are relevant for the results you’re seeking. A data scientist friend of mine recently pointed out that if you flip a coin five times and it happens to land on tails every time, AI would analyze that data and predict with 100% certainty that the sixth flip will be tails, but you and I have life experience and know better.
Staying on top of your data, even when you’re utilizing artificial intelligence tools will keep you the most valuable asset, not the robots. #winning
4. Don’t run away from math (no wait, come back!)
One of the appeals of marketing is that math is hard and you don’t need it in a creative field. But if you want to stay ahead of the robots, you’ll have to focus on your math skills.
You don’t have to go back to school for data science, but if you can’t read the basic reports that these endless AI tools can create, you’re already behind. At least spend a few hours this month on some “Intro to Data Science” courses on Udemy or Coursera.
5. Content is God.
We’ve all said for years that content is king and that feeding the search engines was a top way to reach consumers. You’ve already refined your skills in creating appealing content, and you already know that it costs less than many traditional lead generating efforts and spending on content is way up.
Content can be blogging, video, audio, or social media posts. Artificial intelligence will step in to skyrocket those efforts, if only you accept that content was once king, but is now God. What is changing is how customized content can be. For example, some companies are using AI tools to create dozens of different Facebook ads for different demographics, which would have taken weeks of human effort to do in the past.
Because content is what feeds all of these new smart devices, feeding your brand content effectively and utilizing AI tools to augment your efforts will keep you more relevant than ever.
6. Get ahead of privacy problems
Consumers now understand what website cookies are, and know when they’ve opted in (or opted out) of an email newsletter, but to this point, humans have made the decisions of how these data choices are made. Our teams have continually edited Terms of Service (ToS), all done not just with liability in mind, but to offer consumers the protections that they want and have come to expect.
But AI today doesn’t have morals, and consumer comfort is not a factor unless humans program that into said AI devices. But it still isn’t a creature of ethics like humans are. Ethical challenges going forward will be something to stay ahead of as you tap into the AI world. Making sure that you know the ToS of any tool you’re using to mine data is critical so that you don’t put the company in a bad position by violating basic human trust.
You’re smart, so you already knew that the robots aren’t taking your job, rather augmenting it, but adding AI into your marketing mix to stay ahead comes with risk and a learning curve. But seeing artificial intelligence for what it really is – a tool – will keep your focus on the big picture and save your job.
Incentivizing recycled materials puts this shoe startup a step ahead
(MARKETING) Thousand Fell integrates sustainability into their brand structure by paying customers back for their recycled shoewear, which they then use to make more shoes.
The startup shoe retailer, Thousand Fell, has a line of classic white lace-up and slip-on shoes. Based in New York City, the company was launched by Founders Chloe Songer and Stuart Ahlum last year. But, the brand isn’t just a regular sneaker company. It’s a full-circle economy shoe company that’s creating zero-waste footwear.
According to the company’s website, about 2.4 billion pairs of shoes are sold in the U.S. every year. As many as 97 percent of all shoes will end up in a landfill each year. It takes leather soles about 40 years to decompose in the landfill, and rubber soles take twice as long to decompose. Thousand Fell recognizes that waste is a huge environmental issue and wants to be a part of the solution with its biodegradable footwear line.
The company’s shoes are all made with materials that can either be “biodegraded, recycled to make new shoes, or upcycled into materials for new projects.” The company uses items like recycled rubbers and bottles to make soles, leather-like uppers, and next generation laces. Other ingredients such as aloe vera, coconut husks, and sugar cane are also used to offer a soft-touch feel, stability, support, and comfort.
Thousand Fell’s mission is to be sustainable and to never send another sneaker to the landfill. And to get there, it’s incentivizing its customers to recycle their purchased products. When you’ve worn out your shoes, or simply don’t want them anymore, you can return your shoes to Thousand Fell at no cost.
“Thousand Fell owns the material feeds and covers the cost of recycling, as well as the resale or reintegration of recycled material back into new shoes and the issuance of the $20 recycling cash that is sent back to the consumer once they recycle,” wrote Ahlum in an email to TechCrunch.
In partnership with TerraCycle, customers can easily recycle their purchased products through the company’s “Thousand Fell Recycling Program”. All you have to do is place your shoes in any box you have. You create an account, request a prepaid UPS shipping label, print it, and affix it to the box. Then, you can mail them via UPS. Once your shoes are scanned for return, you’ll receive $20 that can be applied to your next Thousand Fell order.
When the company receives the shoes, they are catalogued, sorted, and broken down to be used to make raw recycled materials
“We create sneakers with a life cycle you can follow—and feel good about,” the company’s website states. By taking a step forward to create a zero-waste product that can be used and reused to create a new one, Thousand Fell is going full-circle and doing just that.
Midtown’s empty offices could be turned into affordable housing
(REAL ESTATE MARKETING) With remote work quieting Midtown, there are plans to create affordable housing in Manhattan’s high-income business neighborhood.
Since the start of the pandemic, Manhattan’s business districts have become something of a ghost town. With almost no one going to work at the office — or going out to eat or drink after work — entire blocks that were once busy and bustling have become empty. With so many New Yorkers currently struggling to pay the city’s famously high rent prices, this begs the question of whether or not Midtown should be rezoned – should some of the city’s (now obsolete) high-end office buildings be converted into affordable housing?
As someone who has always wanted to move to New York (but also values having affordable rent!), this potential rezoning plan sounds utopic. Imagine: A live-work-play neighborhood with fantastic transit, top-notch restaurants that cater to locals, and all the amenities you’d imagine for a residential area in NYC. I’m packing my bags as you read this.
And yes, it may seem far-fetched to reimage Midtown as a place to raise your family if you aren’t multi-millionaires, but, at this point, the city is trying to be creative.
Since September, only 10% of New York’s workforce has returned to their Manhattan offices. Essentially, office and hotel buildings (the former being notoriously easier to convert into affordable housing than the latter) have been collecting dust – and they will continue to do so for the foreseeable future, as work from home has proved itself to be a viable, economically sustainable option.
Historically, there have been major tax breaks for commercial-to-resident conversions, as was seen in the mid-1990s 421-g program, which revitalized Lower Manhattan. This is part of the incentive for developers, who would ultimately be rewarded for taking a risk during the economic uncertainty COVID-19; building permits in NYC during the first half of 2020 have hit historic lows.
And that’s not the only incentive. Did you know that many of the city’s older buildings still run on steam heat, which is extremely inefficient? Converting these buildings into residential units would result in a massive environmental win for the city, as they would need to abide by the city’s strict new building code. Cheap rent for me and lower emissions for the city? Sign me up!
It will be interesting to see how the city ultimately decides to react to the COVID-induced ghost-townification of Midtown. I do believe, however, that the vain in which they decide to rebuild will be defining of the next decade of NYC. The city will never die, that’s for sure. How it continues to live is the question.
7 signs that your website design is out of date
(MARKETING) Just as styles of clothes come and go, website styles can date your business. How can you tell if your design is stuck in the past?
Just as styles of clothes come and go, website styles can date your business. How can you tell if your design is stuck in the past? Here are 7 things to consider about your design style:
1. Sans serif or not? With 4K in full effect, serif types are coming back into vogue. A serif typeface is one with small lines attached to the end of a letter.
Sans serif typefaces, those without those small lines, were introduced for readability on mobile devices which used to have much lower resolution.
2. Are you constantly changing colors to keep up with trends? Although the “best” color for marketing changes annually, it’s not really about what color you use. It’s about consistent design with color saturation.
3. Where do you work? Sitting at a desk waiting for inspiration is a thing of the past. Get out in the world and work on your tablet to enhance your ideas and take pictures to bring more elements into your design.
4. What’s your perspective? Look through your social media account and look for variety in your photos and posts. Find a new angle for photos and text to give more interesting content.
5. Are you using trends to brand your company? Coloring books have been the hot ticket item in 2016 and 2017, but the population has already moved on to the next thing, so why would you hop on an old trend and send out branded coloring books?
Use trends in marketing, but not for branding.
6. What’s your design style? Flat design is a trend that is going by the wayside. Get one step ahead by using elements to add depth to your site.
7. Do your templates look like templates? WordPress is great for small businesses, but when you use one of the templates without any customization, you look like you don’t know what you’re doing.
Spend a few dollars and get some help implementing your own images and graphics to fully adapt your site.
This assumes that your site has already been on the cutting edge. We’re still seeing a number of small businesses who don’t have much content about their business.
Having a website is vital in today’s economy, and even if you’re the only one in your community that provides your service or product, you cannot expect to stay on top by just having a minimal website.
Make it a part of your marketing strategy to update your site weekly and keep your customers engaged.
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