When Facebook and Twitter were born, a new era of social media was ushered in, opening the gates for new areas of expertise that hadn’t existed before. At first, we all grappled to establish the culture together, but fast forward a decade and it is literally a science with thousands of supporting technology companies.
So as Artificial Intelligence (AI) takes over marketing, doesn’t that mean it will replace marketers? If you can ask your smart speaker in your office what your engagement growth increase was for your Facebook Page, and ask for recommendations of growth, how do marketing professionals survive?
Marketers will survive the same way they did as social media was introduced – the practice will evolve and new niches will be born.
There are 7 skills marketers (like you) will need to adapt in order to evolve. None of these are done overnight, but quality professionals are constantly grooming their skills, so this won’t be stressful to the successful among us. And the truth is that it won’t be in our lifetime that AI can quite process the exact same way a human brain does, even with the advent of quantum computing, so let’s focus on AI’s weaknesses and where marketers can perform where artificial intelligence cannot.
1. Use the data your new AI buddies generate.
In the 70s, the infamous Ted Bundy murders yielded the first case that utilized computing. The lead investigator had heard about computers and asked a specialist to dig through all of their data points to find similarities – a task that was taking months for the investigative team. After inputting the data, within minutes, they had narrowed their list of suspects from several hundred to only 10.
We’re not dealing with murderers here in the marketing world (…right, guys?), but the theory that algorithms can speed up our existing jobs is a golden lesson. As more AI tools are added to the marketplace to enhance your job, experiment with them! Get to know them! And continue to seek them out to empower you.
Atomic Reach studies your content and finds ways to enhance what you’re delivering. CaliberMind augments B2B sales, Stackla hunts down user-generated content that matches your brand efforts, Nudge analyzes deal risk and measures user account health, and Market Brew digs up tons of data for your SEO strategy.
See? Independently, these all sound like amazing tools, but call them “AI tools” and people lose their minds. Please.
Your job as a marketer is to do what AI cannot. Together, you can automate, do segmentation and automation, beef up your analytics, but no machine can replicate your innate interest in your customers, your compassion, and your ability to understand human emotions and predict outcomes effectively (because you have a lot more practice at being a human than the lil’ robots do).
2. Take advantage of AI’s primary weakness.
As noted, you have emotions and processes that are extremely complex and cannot be understood by artificial intelligence yet. Use those.
How? Compile all of the data that AI offers and then strategize. Duh. AI can offer recommendations, but it cannot (yet) suggest an entire brand strategy. That’s where you come in.
And more importantly, it cannot explain or defend any such strategy. One of the core problems with AI is that if you ask Alexa a question, you cannot ask how it came up with that information or why. This trust problem is the primary reason marketers are in no danger of being replaced by technology.
3. Obsess over data.
AI tools are young and evolving, so right now is the time to start obsessing over data. What I mean by that is not to use every single AI tool to compile mountains of useless data, but to start studying the data you already have.
The problem with new tools is that marketers are naturally inquisitive, so we try them out and then forget they exist if they didn’t immediately prove to be a golden egg.
Knowing your current marketing data inside and out will help you to learn alongside AI. If you aren’t intimately familiar, you won’t know if the recommendations made through AI are useful, and you could end up going down the wrong path because something shiny told you to.
Obsess over data not by knowing every single customers’ names, but be ready to identify which data sets are relevant for the results you’re seeking. A data scientist friend of mine recently pointed out that if you flip a coin five times and it happens to land on tails every time, AI would analyze that data and predict with 100% certainty that the sixth flip will be tails, but you and I have life experience and know better.
Staying on top of your data, even when you’re utilizing artificial intelligence tools will keep you the most valuable asset, not the robots. #winning
4. Don’t run away from math (no wait, come back!)
One of the appeals of marketing is that math is hard and you don’t need it in a creative field. But if you want to stay ahead of the robots, you’ll have to focus on your math skills.
You don’t have to go back to school for data science, but if you can’t read the basic reports that these endless AI tools can create, you’re already behind. At least spend a few hours this month on some “Intro to Data Science” courses on Udemy or Coursera.
5. Content is God.
We’ve all said for years that content is king and that feeding the search engines was a top way to reach consumers. You’ve already refined your skills in creating appealing content, and you already know that it costs less than many traditional lead generating efforts and spending on content is way up.
Content can be blogging, video, audio, or social media posts. Artificial intelligence will step in to skyrocket those efforts, if only you accept that content was once king, but is now God. What is changing is how customized content can be. For example, some companies are using AI tools to create dozens of different Facebook ads for different demographics, which would have taken weeks of human effort to do in the past.
Because content is what feeds all of these new smart devices, feeding your brand content effectively and utilizing AI tools to augment your efforts will keep you more relevant than ever.
6. Get ahead of privacy problems
Consumers now understand what website cookies are, and know when they’ve opted in (or opted out) of an email newsletter, but to this point, humans have made the decisions of how these data choices are made. Our teams have continually edited Terms of Service (ToS), all done not just with liability in mind, but to offer consumers the protections that they want and have come to expect.
But AI today doesn’t have morals, and consumer comfort is not a factor unless humans program that into said AI devices. But it still isn’t a creature of ethics like humans are. Ethical challenges going forward will be something to stay ahead of as you tap into the AI world. Making sure that you know the ToS of any tool you’re using to mine data is critical so that you don’t put the company in a bad position by violating basic human trust.
You’re smart, so you already knew that the robots aren’t taking your job, rather augmenting it, but adding AI into your marketing mix to stay ahead comes with risk and a learning curve. But seeing artificial intelligence for what it really is – a tool – will keep your focus on the big picture and save your job.
Begin your branding process with free, (mostly) non-cheesy name generator
(REAL ESTATE MARKETING) Naming your company, brand, product, or service can be incredibly difficult and intimidating. Luckily, there’s a new tool that can help.
There’s an entire episode in HBO’s wonderful Silicon Valley that focuses solely on naming their fledgling company. The founder is adamant about keeping his original choice in spite of literally everyone around him hating it, and there’s a scene involving a white board and dozens of terrible new monikers. It’s a masterful send up of startup culture.
Branding, marketing, and publicity all follow from a name, and it is essential that these all work in tandem harmoniously (I’m not advocating either way here – it’s simply that this is a modern and fascinating issue). It helps if the name fulfills all its intended requirements as well – memorable, unique, implies what the product is or the service provided, and noticeable. It is a critical piece of any company and must be approached with care.
The gravity of this step cannot be understated, and as such, it can be paralyzing to know where to begin. There are a number of strategies out there, and there is a lot of sound advice to help guide your approach in a sensible way. But even with all of this at your disposal, the act of picking a name is still vital and daunting.
This is where NameSnack comes in – a free business name generator that can help jump start the branding process. Simply put, it takes words or phrases and then generates several potential business names in seconds. Writing in “teapot” (I do not have aspirations to take on the teapot industry) will return results such as “Hello There Tea,” “Empire Teapot,” and “O’Cool Uncle Polly” (which isn’t even the most nonsensical option I found). It can even tell you if a URL is available (another area of controversy), and take you straight to BigCommerce to set this up (though this would just be one choice of many).
Further, NameSnack links up to Zarla, which is a service that can generate a logo for you. You’re even given the ability to customize the text, add a slogan, change the colors, or add your own icons.
In a matter of moments, you could have a brand new company name, register a website for it, and have a logo created that helps drive your business.
Having spent some time in this space, I was curious to see the true flexibility of NameSnack’s service. As I put in different words and phrases, I found that there were a number of repeat patterns emerging. For example, you might always see “(Random Name)’s (Your Input)” appear, or “Big Ten (Your Input).” There were also results that were only remotely related, or completely and surprisingly unique.
While I cannot say for sure, this would suggest that the algorithm behind the service does a few different things. There’s almost assuredly some level of procedural generation going on (i.e., the system makes something up unprompted via the use of some level of artificial intelligence), but there’s also clearly a number of premade templates that have the user’s input dropped in without further assessment. There doesn’t seem to be many ways to guide the process, and certainly no way to alter after-the-fact results.
To be clear, this is not a bad thing, and I don’t want to diminish the utility of the service. At the very least, it’s a wonderful brainstorming tool for branding. I would consider it incredibly valuable with giving a person, committee, or other group a lot of viable starting points that would ultimately help arrive at a fantastic name. And in that sense, it works remarkably well, and cannot be discounted as at least another avenue to a solution.
Likewise, Zarla is similar, and would unlikely provide a final product, but something to draw from. I have to assume that there’s no legal issues in either service if you take their results as-is with no alteration, but will note that NameSnack specifically mentions it doesn’t check against registered trademark databases.
Naming is essential and difficult work – the story behind the Ford Edsel is a good example of poor name becoming a gargantuan problem. While this was not the sole contributor to its failure, it’s worth noting that substantial correspondence with Pulitzer Prize winning poet Marianne Moore resulted in a back-and-forth for years, and was ultimately rejected for (in some ways) nepotism.
At the very least, exploring every available option is worthwhile, and NameSnack will absolutely give someone several considerations for branding, and even more potential possibilities.
Lastly: If you have any interest in the tech world or laughter then I cannot recommend Silicon Valley enough.
Turning your blog posts into tweets: Marketing or distracting?
(MARKETING) Wordpress has unveiled a new feature to turn your blog posts into tweets. But just because you can’t doesn’t always mean you should.
If you’ve got both a WordPress blog and a Twitter account, it’s now easier than ever to share content between the two platforms. Just recently, WordPress introduced a new feature that allows you to turn entire blog posts in tweetstorms, with “just two extra clicks.” The question is, should you?
The tool will automatically break up your post into Twitter-sized chunks, and will do it’s best to start a new tweet at the end of, rather than mid-sentence. However, it will also let you see a preview of the tweetstorm before you publish so that you can make sure you agree with how the content has been broken up. Videos and images in the post will also be added to the Twitter thread. You can add an introduction, if necessary, and a link to the original post will be included at the end of the thread.
You’ll need to connect your Twitter account to your WordPress, if it isn’t already. The feature can also support multiple Twitter accounts so you can post in multiple places at once. However, the feature only works on new posts – you can’t go back and turn an old post into a Twitter thread.
The reverse process – turning tweets into blog posts – has already been available on WordPress for quite some time. When you embed a tweet into WordPress there is an “unroll” option that imports the full tweetstorm into your post.
While some bloggers have responded positively to this option, Twitter users seem less than thrilled that their feeds may now be flooded with lengthy tweetstorms.
One user, @theregos, sarcastically tweeted, “Can’t wait for food bloggers and their 87-tweet threads on a recipe.” Another, @elliottrains, said, “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.” Many people love Twitter precisely because its word count limit forces creators to be concise and feel that Twitter is no place for longform content.
Meanwhile, marketing experts question whether there’s much use in diverting traffic away from your site and onto Twitter, where you can’t as easily assess metrics or monetize your following. If you have an enthusiastic Twitter audience, it might be worth it, but otherwise you’re just giving more traffic to Twitter instead of to your own site. As one AG editor put it, site owners will be “cutting off their traffic nose to spite their marketing face.”
What do you think? Is this new feature more helpful or harmful?
This new “no-fuss” customer support tool focuses on privacy
(MARKETING) Letterbase’s website widget lets customers send a quick email to businesses without worrying about who’s looking at or selling their info.
Giving your website users a timely, low-friction way to talk to your business is essential, yes? Live chat can be cool for customer support, but do you really need it? If it feels like overkill, check out Letterbase’s email-based tool.
The website widget for facilitating customer feedback was designed to be “simple, fast, and privacy-friendly.”
Through a branding-friendly, customizable box that can appear on each page, customers can quickly send an email initiating a conversation. They don’t have to wait around for a chat reply before clicking off the site; they get a response in their inbox. Businesses don’t have to use a separate tool to respond and log conversations; the person monitoring email does that. Hence, the “simple.”
The “fast” comes with what they promise is lightweight script installed with a quick copy and paste.
It’s that “privacy-friendly” part that maker Richard Chu says prompted the idea for the product. After combing through messaging apps’ privacy policies, Chu says, he found the “spying” and data sharing to be intrusive.
You might not be aware of how much data collecting some website messaging and chat apps do – and that they sell that data to third parties. Capturing users’ IP addresses, monitoring their browser history, setting cookies, collecting personal information such as drivers license numbers, even tracking users’ location, can all come with a site’s chat or messaging platform – unbeknownst to users.
Having a chat or messenger widget prominently on a website shows that a company cares about customer support and service, but there are things to consider with Letterbase and similar apps.
Some good points:
- Privacy friendly: Letterbase’s privacy guarantee should allow website owners to assure users that their data is not being collected or sold – a potentially huge trust-builder with customers.
- Data ownership: Website owners own the data and Letterbase doesn’t store any user conversations.
- Easy to use: Letterbase should be an affordable customer support tool for small businesses and groups who don’t have dedicated IT people or a high knowledge of tech.
- Simplicity over analytics: There are no frustrating chat bots that don’t really understand customer questions, and no paying for complicated analytics bells and whistles like sentiment analysis, which requires a team of people just to understand.
- Trust: Sending an email directly feels better than contact forms, which are often perceived as a communication “black hole.” Users need to trust that they will get a quick reply.
Things to keep in mind:
- Privacy policies: Do you need to alert users that you have an app that is collecting, sharing and/or selling their data? It’s not clear, but being transparent about privacy assures users that their data is safe is a huge potential trust builder. If a company is selling their data, it could quickly become obvious when a user starts to see targeted ads based on your conversation – a potentially huge trust-buster.
- Security: If conversations might contain any sensitive information, like phone or credit card numbers, make sure your email client offers end-to-end encryption. This also can protect your company network from malware.
- Response time: You need a crack email monitoring person who will be conscientious about timely responses and categorizing, analyzing and storing conversations. Consider auto-generated responses if that person can’t monitor all the time.
Currently, Letterbase has a 14-day free trial, then an early adopter price of $9 per month.
According to their public roadmap, they plan to eventually integrate with Slack.
It’s clear Letterbase could work for small businesses or groups that care about privacy and want a simple, no frills way for customers to ask questions or request support. Privacy is a the top of mind now, so lack of tracking could be a real benefit.
Sure, understanding and targeting customers through tracking what they do online is pretty much the foundation of digital marketing. For many businesses, though, simple email conversations could be all they need. Plus, it shows they care about privacy by not adding another layer of data surveillance in messaging, which could be the nudge that pushes a prospect to the next step in the customer journey.
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